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Fouad Soliman

@fouadsoliman

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AI & Data Analytics Senior Specialist at etisalat Egypt, developing chatbots and agentic systems for non-telecom teams.

Egypt

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At etisalat Egypt, I work as an AI & Data Analytics senior specialist. In my previous specialist role there, I was responsible for non-telecom team chatbots and agentic systems, evaluated chatbot capabilities, and designed guardrails against SQL injection, impersonation, violence, and hate queries.

I also developed the E& Eshop Chatbot and machine learning models with data+10M, handled C-level dashboard summarization, and delivered insights for non-telecom departments. I was responsible for an AI scraping tool as well.

At ITSS, I researched GNN models for question answering and developed them for recommendation systems. I also integrated GNNs with LLMs for question answering and fine-tuned models including Gemma3n and Phi-4 for chatbot responses.

Before focusing on AI, I worked as a .NET Developer and Data Analyst at SOFCO LLC. I developed apps and components with Microsoft Power Apps, created Azure Functions and APIs, managed data with Microsoft SQL Server and Cosmos DB, and built Power BI dashboards and reports.

Experience

Work history, roles, and key accomplishments

Current

AI & Data Analytics senior specialist

Current

etisalat Egypt

Jul 2026 - Present (4 months)

Worked as AI & Data Analytics senior specialist at etisalat Egypt.

AI & Data analytics Specialist

etisalat Egypt

Dec 2025 - Jul 2026 (7 months)

• Responsible for Non-Telecom Team chatbots and Agentic Systems
• Evaluating AI Chatbots and its capabilities
• Designing Chatbots guardrails against SQL Injection, impersonation, violence and hate user queries
• Responsible for AI Scrapping tool
• Handled C-level Dashboard summrization
• Developing E& Eshop Chatbot
• Developing Machine Learning models with data+10M
• Delivering valuable insights

Junior AI Engineer

ITSS

Oct 2025 - Nov 2025 (1 month)

• Developing AI agent specialized in writing code for T24 TAFJ
• Researching and developing Agents Memory Module

AI Engineer

ITSS

Jul 2025 - Sep 2025 (2 months)

• Researching latest GNN Models and its uses in QuestionAnswering
• Developing GNN Models for recommendation systems
• Integrating GNN Models with LLM for Question Answering
• Finetuning Large Language models (Gemma3n,Phi-4,..etc) for better chatbot
responses

.NET Developer

SOFCO LLC

Feb 2023 - May 2025 (2 years 3 months)

o Working on C#, .NET Core, Azure DevOps.
o Developed multiple apps & components using Microsoft Power Apps
o Responsible for creating Functions apps on azure portal.
o Responsible for creating API and doing its functionalities.
o Used Microsoft SQL server to manage data and execute
stored procedures, to enhance data retrieval.
o Dealt with Cosmos DB using python, C# and also migrating
data

Vice President

ApplAi

Oct 2023 - Oct 2024 (1 year)

o Responsible for delegating tasks and vision of the club to the board members and the members
o Set the season plan which includes all the activities and the needed departments.
o Set the criteria for the needed departments.
o Conducted more than 50 interview.
o Leading more than 170 members from the different functions
o Follow up on the technical department including (Machine learning team,

Deep Learning Team Lead

ApplAi

Oct 2023 - Oct 2024 (1 year)

o Leading content preparation team.
o Explaining the fundamentals of deep learning and neural networks.
o Explaining concepts tools and skills necessary for the Deep learning field: Python, TensorFlow, Mathematics, CNN, Computer vision and NLP
o Setting up and evaluating assignments for the members

Data Analyst

SOFCO LLC

Feb 2023 - Oct 2024 (1 year 8 months)

o Developed interactive dashboards using Power BI for data
visualization and insights.
o Created custom reports and data models in Power BI to
support business decision-making.
o Applied DAX formulas to optimize Power BI reports for
enhanced performance.

Customer Relationship Management Developer

EJADA

Jul 2024 - Aug 2024 (1 month)

During my internship at Ejada, I worked on a trial project that deepened my understanding of Microsoft Dynamics CRM, particularly in customization and API development. My responsibilities included:

Customizing CRM Functionality: I implemented a variety of customizations on the trial Dynamics CRM system, such as creating teams, editing core entities, and configuring security roles. These customiza

Director of Operations

ApplAi

Oct 2022 - Oct 2023 (1 year)

o Organizing events off and on campus
o Responsible for packaging
o Responsible for developing the team skills and making them ready to organize any events and face any difficulties through creative and critical thinking.

AI Engineer

IVY STEM International Schools

Sep 2023 - Sep 2023 (0 months)

o Doing research on TTS models on hugging face and
evaluating them to use one of them in a chatbot.

Head of Data Science

MSP Tech Club - ASU

Oct 2022 - Sep 2023 (11 months)

o Responsible for content preparation.
o Explaining the fundamentals of data science.
o Explaining tools and skills necessary for the data field: storytelling, statistics, data visualization, data manipulation
o Setting up and evaluating assignments for students

Python Developer

Beltagy Football Analysis Services

Jan 2023 - Feb 2023 (1 month)

o Responsible for Data collection (Web scrapping) from
different websites as Understat, FBref, WhoScored ,
scoresway
o Engineering the collected data and making it ready for
analysis and visualization
o Extracting insights about players, Teams actions during the
season from the collected data and visualizing them using
different libraries and self-made functions from scratch