As a Community Moderator for Gaming Forum, I managed daily operations and communication for an online community of 10,000+ members. I responded to inquiries, resolved complaints and sensitive issues, and escalated complex matters when needed.
As Social Media Manager for a Non-Profit Organization, I managed digital communication and engagement for an audience of 5,000+ followers. I handled messages and comments, managed Telegram discussions, and collaborated on content and audience-engagement initiatives.
Through volunteer work with Online Support Groups, I supported discussions and participant concerns while maintaining organized, respectful communication. My training includes Microsoft Office, customer relationship management, and project management.
