Fatima Torres

Perform manual QA testing for a cruise line sales portal, covering UI and UX testing, exploratory bug finding, and test case and test run creation. Run AI-assisted exploratory web testing by directing Claude Code to drive a Chromium browser through application flows, and analyze and triage Jira tickets through a Jira MCP integration.

Evaluated AI-generated dubbing quality on the Halo platform, rating lip-sync naturalness, accuracy, and coverage along with audio quality across Spanish and English content. Applied project rating scales and rubrics consistently, logging timestamped issues with supporting evidence.

Evaluated AI responses for correctness, accuracy, and sensitive content in both Spanish and English. Applied project guidelines and rubrics consistently across high volumes of evaluation tasks.

Performed audio annotation in Spanish and English using the DataForce platform. Listened to audio recordings and applied tags and annotations according to defined project guidelines, generating high-quality annotated data for AI model training.

Performed manual QA testing for mobile applications, including user interface, fintech, and exploratory testing. Created test cases and test runs using Jira, TestFairy, TestRail, and Figma.

Supervised bilingual (English and Spanish) customer service for a calling card platform. Created Excel reports for clients and senior management and handled inbound and outbound emails and calls in English and Spanish for international customers.

Provided bilingual (English and Spanish) support for international customers. Resolved issues related to international calling card products and managed tickets through a web-based platform.

Completed studies in Event Planning and Wedding and Event Planning in 2018.

Earned Professional Event Designer Certification and Bridal Assistant Certification in 2018.

Studied Fashion Design from 2011 to 2012.