Faiz Muhammad Marri

Developed a digital platform for managing CX improvement projects across Abu Dhabi government entities, automating workflows for project creation, phase management, and task tracking with role-based access control. Additionally, created modules for the Abu Dhabi Services Digital Catalogue, enabling real-time KPI submission and dynamic, multi-step forms with comprehensive workflow capabilities.

Provided critical support for core systems including Time & Attendance, HRMS, and Visitor Management, ensuring smooth operations. Developed a service to read Emirates ID card data and implemented QR-based badge printing, enhancing security and efficiency. Boosted application performance by 35% through systematic bottleneck analysis and optimization.

Developed a digital onboarding flow for HBL Pay, streamlining services like POS, QR, and IPG, which significantly improved merchant experience and operational efficiency. Built an in-house alternative to PaySky, enabling cost-effective pay-on-delivery features for the mPOS app. Designed a QR-based payment system compliant with State Bank standards and optimized blacklist processing from 4 hours to

Resolved 5–10 tickets daily for GoldenCare Support, a U.S.-based insurance brokerage platform, collaborating with QA for UAT-ready fixes. Improved SurView platform performance, added custom image-based rating features, and built auto-email reporting for low survey ratings.

Developed various management systems for small businesses, including visitors, gyms, mess halls, tuition centers, and bookshops. These systems incorporated essential features such as ID scanning, attendance tracking, billing, inventory management, and class scheduling.

Acquired foundational knowledge in computer science, covering core concepts such as programming languages, data structures, and algorithms. Developed problem-solving skills and a strong understanding of software development principles.