Faith Uwagwu
@faithuwagwu
Data Analyst and Business Intelligence specialist turning operational data into executive-ready dashboards.
NigeriaWhat I'm looking for
I’m a results-driven Data Analyst with 5+ years of experience collecting, cleaning, analyzing, and interpreting business data to support strategic decision-making. I specialize in transforming complex datasets into actionable insights that improve operational efficiency and customer satisfaction.
At LG Electronics, Middle East & Africa, I collect, validate, and analyze operational data, then build Power BI dashboards and KPI reports for senior leadership. I write SQL queries for large datasets, identify trends and performance gaps, enforce data accuracy through validation and quality control, and automate recurring reporting with Excel and Power BI to reduce manual effort.
Earlier, at Dage Digitals Limited, I delivered business performance monitoring through Excel dashboards and reporting, using SQL and Excel to clean and validate datasets while improving reporting accuracy. I’ve also worked as a Customer Data & Reporting Associate, maintaining databases and producing recurring operational and sales reports—earning recognition like the High Achiever Award for measurable improvements.
Experience
Work history, roles, and key accomplishments
Senior Operations Data Analyst
LG Electronics, Middle East & Africa
Apr 2021 - Present (5 years 3 months)
Collected, cleaned, validated, and analyzed operational data to support strategic business decisions. Built Power BI dashboards and KPI reports, wrote SQL queries for large dataset analysis, and automated recurring reporting; reduced repair turnaround time by 55% and increased customer satisfaction from 50.78% to 72.23%.
Data Analyst / Operations Coordinator
Dage Digitals Limited
Oct 2017 - Mar 2021 (3 years 5 months)
Collected, analyzed, and interpreted business data to support operational planning and management reporting. Built Excel reports and dashboards, used SQL and Excel to clean and validate datasets, maintained data quality, and improved reporting accuracy by 30% through analytics and reporting automation.
Customer Data & Reporting Associate
Julux Paints and Allied Products
Jan 2014 - Feb 2017 (3 years 1 month)
Maintained customer and operational databases and ensured data accuracy while producing recurring operational and sales reports. Supported reporting and business analysis by validating data and assisting with reporting documentation and consistency across departments.
Education
Degrees, certifications, and relevant coursework
University of Benin
B.S.C. Business Administration (Honors), Business Administration
Earned a B.S.C. in Business Administration (Honors) from the University of Benin.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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