exclusive Joyce
@exclusivejoyce
Detail-oriented virtual assistant skilled in admin and customer support.
What I'm looking for
I am a dedicated virtual assistant with strong communication, time management, and organizational skills, focused on delivering high-quality support to businesses and online stores.
I have hands-on experience managing customer inquiries, processing pre-orders, maintaining basic sales and stock records, and updating customers on delivery status to ensure smooth online transactions and repeat business.
I completed a freelance typist and document specialist assignment with Appen where I typed, edited, and translated a 100-page project to Spanish while maintaining client confidentiality and clear communication.
I hold vocational training in virtual assistant skills (DSA Africa) and ICT, and I am passionate about using Microsoft Office and Google Workspace tools to improve efficiency and support business operations professionally.
Experience
Work history, roles, and key accomplishments
Typed, edited and translated a 100-page project to Spanish while maintaining confidentiality and clear client communication to meet project expectations within the contract period.
Virtual Assistant
Self Employed
Provided virtual customer service and online store support, managing pre-order inquiries, recording sales/payments, tracking orders, and updating customers to improve transaction reliability and repeat purchases.
Education
Degrees, certifications, and relevant coursework
Evans Educational Centre
Senior Secondary Certificate Examination (SSCE), Secondary Education
Completed SSCE at Evans Educational Centre, Obiaruku, culminating in 2020.
DSA Africa
Certificate, Virtual Assistance / Administrative Skills
Completed a 3-month Virtual Assistant training course focused on VA skills and tools.
ICT Centre Obiaruku
Certificate, Information and Communications Technology
Undertook a 2-year ICT training program covering computer applications and related skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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