Eve mukami Kinyua

Responded to customer inquiries via live chat, offering fast, accurate support and guidance. Managed multiple chat conversations simultaneously while maintaining quality and professionalism.

Oversaw the end-to-end customer journey, identifying and eliminating friction points to improve satisfaction. Resolved high-priority or escalated customer complaints swiftly to ensure satisfaction and retention.

Provided exceptional service to customers via phone, email, and chat, ensuring prompt issue resolution and patient satisfaction. Successfully booked over 1,000 patient appointments annually, aligning with hospital targets.

Developed and implemented strategies to enhance the patient journey from admission to discharge. Acted as an escalation point for complex patient complaints, ensuring timely resolution and improved patient relations.

Maintained a clean, safe, and efficient workshop environment. Managed inventory of tools and equipment while assisting technicians and supervisors.

Provided administrative and clerical support to ensure smooth office operations. Managed schedules, correspondence, and maintained records efficiently.

Assisted passengers with check-ins, flight inquiries, and baggage handling. Ensured compliance with airline and airport policies to enhance the traveler experience.

Completed a Diploma in Travel and Tourism (IATA), a Diploma in Ground Operation Management, a Diploma in Managing the Travel Business, and a Diploma in Travel Consultant. These programs provided a comprehensive understanding of the travel industry, including operations, business management, and customer service.

Grade: Grade C

Achieved a Grade C in the Kenya Certificate of Secondary Education. This foundational education provided a broad academic background.