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Evah Gitau

@evahgitau

I am a proactive administrative and finance professional specializing in reimbursement processing and customer-focused claims support.

Kenya
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What I'm looking for

I seek a mid-level administrative/finance role focused on reimbursement and claims processing where I can apply accuracy, workflow improvement, and customer-focused problem-solving in a compliance-driven team.

I am an administrative and finance professional with over three years of experience processing reimbursements, verifying payments, and supporting high-volume financial operations. I consistently meet strict turnaround times and maintain accuracy in regulated environments.

I have processed and reconciled 500+ monthly payment transactions, resolved payment inquiries with a resolution rate above 90%, and reduced data entry time by 15% through documentation and workflow improvements. I also supported payroll processing for 200+ employees and maintained audit-ready records that cut audit response times by 30%.

Technically fluent in Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides), and internal database systems, I adapt quickly to new platforms and procedures. I deliver first-contact resolution and strong customer service while communicating effectively in English and Swahili.

I bring a disciplined, proactive approach and a track record of improving operational efficiency and client satisfaction. I am eager to contribute analytical precision, compliance focus, and process improvements to a claims or reimbursement operations team.

Experience

Work history, roles, and key accomplishments

SD

Accounting Assistant

State Department for Housing and Urban Development

Jan 2023 - Dec 2024 (1 year 11 months)

Processed and verified high-volume reimbursement requests, reconciling 500+ monthly payment transactions and maintaining a 90%+ resolution rate. Collaborated to streamline documentation flow, reducing data entry time by 15%.

Education

Degrees, certifications, and relevant coursework

KCA University logoKU

KCA University

Bachelor of Commerce, Accounting & Finance

Completed Bachelor of Commerce specializing in Accounting & Finance, awarded Nov 2023.

ALX Kenya logoAK

ALX Kenya

Certificate in Virtual Assistance, Virtual Assistance

Completed Virtual Assistant Certification through ALX (remote), awarded Aug 2022.

Africa Nazarene University logoAU

Africa Nazarene University

Diploma in Business Administration, Business Administration

Completed Diploma in Business Administration, awarded Oct 2020.

KCA University logoKU

KCA University

Certified Public Accountant (Foundation Level), Accounting

Completed Certified Public Accountant (CPA) Foundation Level certification through KCA University.

Tech stack

Software and tools used professionally

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Evah Gitau - Accounting Assistant - State Department for Housing and Urban Development | Himalayas