Evah Gitau
@evahgitau
I am a proactive administrative and finance professional specializing in reimbursement processing and customer-focused claims support.
What I'm looking for
I am an administrative and finance professional with over three years of experience processing reimbursements, verifying payments, and supporting high-volume financial operations. I consistently meet strict turnaround times and maintain accuracy in regulated environments.
I have processed and reconciled 500+ monthly payment transactions, resolved payment inquiries with a resolution rate above 90%, and reduced data entry time by 15% through documentation and workflow improvements. I also supported payroll processing for 200+ employees and maintained audit-ready records that cut audit response times by 30%.
Technically fluent in Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides), and internal database systems, I adapt quickly to new platforms and procedures. I deliver first-contact resolution and strong customer service while communicating effectively in English and Swahili.
I bring a disciplined, proactive approach and a track record of improving operational efficiency and client satisfaction. I am eager to contribute analytical precision, compliance focus, and process improvements to a claims or reimbursement operations team.
Experience
Work history, roles, and key accomplishments
Accounting Assistant
State Department for Housing and Urban Development
Jan 2023 - Dec 2024 (1 year 11 months)
Processed and verified high-volume reimbursement requests, reconciling 500+ monthly payment transactions and maintaining a 90%+ resolution rate. Collaborated to streamline documentation flow, reducing data entry time by 15%.
Events Planning Volunteer
Sterling Events
Mar 2021 - Jun 2021 (3 months)
Assisted in event coordination and vendor communication, managing logistical workflows to ensure successful execution. Adapted quickly to changing client needs and supported on-site operations.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Accounting & Finance
Completed Bachelor of Commerce specializing in Accounting & Finance, awarded Nov 2023.
ALX Kenya
Certificate in Virtual Assistance, Virtual Assistance
Completed Virtual Assistant Certification through ALX (remote), awarded Aug 2022.
Africa Nazarene University
Diploma in Business Administration, Business Administration
Completed Diploma in Business Administration, awarded Oct 2020.
KCA University
Certified Public Accountant (Foundation Level), Accounting
Completed Certified Public Accountant (CPA) Foundation Level certification through KCA University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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