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@evahgitau
I am a proactive administrative and finance professional specializing in reimbursement processing and customer-focused claims support.
I am an administrative and finance professional with over three years of experience processing reimbursements, verifying payments, and supporting high-volume financial operations. I consistently meet strict turnaround times and maintain accuracy in regulated environments.
I have processed and reconciled 500+ monthly payment transactions, resolved payment inquiries with a resolution rate above 90%, and reduced data entry time by 15% through documentation and workflow improvements. I also supported payroll processing for 200+ employees and maintained audit-ready records that cut audit response times by 30%.
Technically fluent in Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides), and internal database systems, I adapt quickly to new platforms and procedures. I deliver first-contact resolution and strong customer service while communicating effectively in English and Swahili.
I bring a disciplined, proactive approach and a track record of improving operational efficiency and client satisfaction. I am eager to contribute analytical precision, compliance focus, and process improvements to a claims or reimbursement operations team.
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Work history, roles, and key accomplishments
State Department for Housing and Urban Development
Jan 2023 - Dec 2024 (1 year 11 months)
Processed and verified high-volume reimbursement requests, reconciling 500+ monthly payment transactions and maintaining a 90%+ resolution rate. Collaborated to streamline documentation flow, reducing data entry time by 15%.
Sterling Events
Mar 2021 - Jun 2021 (3 months)
Assisted in event coordination and vendor communication, managing logistical workflows to ensure successful execution. Adapted quickly to changing client needs and supported on-site operations.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Accounting & Finance
Completed Bachelor of Commerce specializing in Accounting & Finance, awarded Nov 2023.
Certificate in Virtual Assistance, Virtual Assistance
Completed Virtual Assistant Certification through ALX (remote), awarded Aug 2022.
Diploma in Business Administration, Business Administration
Completed Diploma in Business Administration, awarded Oct 2020.
Certified Public Accountant (Foundation Level), Accounting
Completed Certified Public Accountant (CPA) Foundation Level certification through KCA University.
Software and tools used professionally
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