EOErika O'Hern
@erikaohern
Compassionate certified medical assistant skilled in patient care, phlebotomy, and clinical support.
United StatesWhat I'm looking for
I am a dedicated and focused certified medical assistant with extensive experience in patient-centered clinical care, phlebotomy, and orthopedic support. I consistently prioritize clear, empathetic communication to improve patient compliance and satisfaction.
Over nearly two decades in healthcare, I have performed vital signs monitoring, injections, specimen collection, and basic post-operative wound care while maintaining strict adherence to safety and HIPAA protocols.
I have strong experience with clinical documentation (Epic), insurance verification, prescription prior authorizations, and preparing exam rooms and supplies to ensure efficient operations and timely patient flow.
As a collaborative team member, I bring reliability, adaptability, and problem-solving skills to multidisciplinary teams and consistently work to enhance patient comfort and clinical outcomes.
Experience
Work history, roles, and key accomplishments
Medical Assistant
ProHealth Care
Jan 2013 - Sep 2025 (12 years 8 months)
Provided comprehensive clinical support including vital signs, injections, specimen collection, and EMR documentation, improving patient flow and compliance; managed prescription prior authorizations to streamline treatment delivery.
Medical Assistant
Orthopaedic Associates of Wisconsin
May 2007 - Nov 2012 (5 years 6 months)
Supported orthopaedic care by applying/removing casts and splints, performing basic wound care and post-operative education, and dispensing DME per physician orders to improve recovery outcomes.
Phlebotomist
ProHealth Care
Jun 2005 - May 2007 (1 year 11 months)
Performed venipuncture and specimen collection for patients of all ages with accuracy and adherence to safety protocols, maintaining proper labeling and documentation to ensure laboratory integrity.
Education
Degrees, certifications, and relevant coursework
WCTC
Certification in Clinical Medical Assisting, Clinical Medical Assisting
Completed a Certification in Clinical Medical Assisting in May 2007 at WCTC in Pewaukee, WI; prepared for medical assisting duties including vital signs, injections, and clinical documentation.
WCTC
Certification in Phlebotomy, Phlebotomy
Completed a Certification in Phlebotomy in December 2005 at WCTC in Pewaukee, WI; trained in venipuncture, specimen handling, and safety protocols.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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