At TELUS Cellular, I built and deployed production machine learning models for network operations and marketing. A predictive network guidance model improved roaming experience scores by 29%, and a model targeting 80,000+ customers achieved a 10.3% CTR.
I also developed a customer experience model that reduced tower issue detection time from five days to 15 minutes across 100,000+ towers. I helped move static dashboards to real-time AI-driven alerting, reducing service gaps by 25%.
At LifeLabs Medical Laboratory Services, I built models for physician specialty patterns, billing anomalies, service-center suitability, and medical test volume and revenue forecasting. I also developed automated reporting and alerting for provincial programs and dashboards supporting cancer care operations.
I'm currently a volunteer Senior AI Implementation Engineer at Solution Community org, where I design and deploy AI systems by selecting LLMs and infrastructure and integrating them into web and mobile platforms. Outside of work, I've published iOS apps focused on AI, automation, and user tools, and maintain Python, AI, and data project repositories on GitHub.
