Open to opportunities

Eric Bais

@ericbais

Message

I'm a WordPress developer and graphic designer with IT operations and emergency response experience.

Pakistan

Message

What I'm looking for

I'm seeking a role that leverages my WordPress and graphic design skills plus IT operations experience in a collaborative, growth-oriented company where I can lead projects and solve problems.

I hold a Bachelor of Science (Hons) in Computer Science and specialize in WordPress development and graphic design, currently balancing roles in IT and call operations. I combine technical training with hands-on experience in emergency services and customer-facing environments.

At Rescue 1122 I served as an IT Officer and Shift Incharge for the Central Command & Control Room, managing IT projects on time and within budget, ensuring 24/7 operability of critical systems, and liaising with vendors to maintain and upgrade infrastructure. I have also led command-and-control operations, coordinated emergency response activities, and maintained accurate operational records.

As a freelance graphic designer with four years' experience, I deliver logos, brand work, marketing collateral and web design using Adobe Creative Suite and Sketch. I am seeking opportunities to apply my WordPress, design, and IT operations skills in a collaborative, growth-oriented role where I can solve problems and contribute to measurable results.

Experience

Work history, roles, and key accomplishments

Current

Shift Incharge, C2 Room

Current

Sindh Emergency Services Rescue 1122

Led and supervised command-and-control room operations, coordinated emergency responses and dispatch of resources, and ensured adherence to SOPs and regulations. Maintained accurate call records and collaborated with agencies for coordinated response.

Emergency Coordination Team Leadership

Current

IT Officer

Current

Sindh Emergency Services Rescue 1122

Ensured 24/7 operability of command-and-control IT systems and large displays, proactively monitored performance, and liaised with vendors for maintenance and upgrades. Managed IT projects on time and within budget, delivering system improvements that enhanced user productivity.

System Monitoring IT Project Management Vendor Management Network Administration Incident Management

Current

Call Agent

Current

IF Logics

Handled high volumes of inbound and outbound calls, followed communication scripts to identify customer needs, researched issues, and provided timely resolutions while maintaining comprehensive call records. Built sustainable customer relationships and participated in training to improve performance.

Outbound Calling Customer Service Troubleshooting Data Entry Time Management

Data Entry

University of Sindh

Jan 2018 - Jan 2019 (1 year)

Entered and updated student attendance and information across multiple campuses, created tracking spreadsheets, and performed regular backups to secure data while reviewing entries for accuracy. Maintained database integrity and efficiency.

Data Entry Database Management Microsoft Excel Data Validation Backup Reporting

School Admin

The Mother's Foundation School

Jan 2021 - Present (4 years 7 months)

Managed budgets, logistics, scheduling, and events while ensuring compliance with relevant regulations and maintaining records and reports. Developed and ran educational programs and provided student counseling as needed.

Office Management Budgeting Scheduling Record keeping Compliance Event Coordination Counseling Reporting

Graphics Designer

Self-Employed

Freelance graphic designer with 4 years' experience delivering logos, brand identity, marketing collateral, and web design for startups and small businesses. Utilized contemporary design trends and Adobe Creative Suite to produce impactful visual assets.

Adobe Photoshop Illustrator Logo Design Brand Identity Web Design Typography InDesign Illustration

Education

Degrees, certifications, and relevant coursework

University of Sindh

Bachelor of Science (Honours), Computer Science

Grade: 1st Division

Completed Bachelor of Science (Honours) in Computer Science with First Division from the University of Sindh in 2020, specializing in WordPress development and graphics design.