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Epitawala Kaushalya

@epitawalakaushalya

Inbound Tour Consultant at Mahaweli Tours and Holidays, planning customized itineraries and coordinating with hotels, guides, and suppliers.

Sri Lanka

Message

What I'm looking for

I’m eager to apply my professional knowledge, continue developing my skills, and support team success.

At Mahaweli Tours and Holidays, I manage guest inquiries, plan customized travel itineraries, and prepare quotations for travel services. I also coordinate with tour guides, hotels, and suppliers while keeping booking records accurate.

Earlier, I supported itinerary planning and tour arrangements as a Trainee Tour Consultant at Mahaweli Tours and Holidays. At Master Advisory Solutions, I assisted with travel and overseas education consultations, scheduled embassy appointments, and prepared student applications and travel documents.

Experience

Work history, roles, and key accomplishments

Current

Inbound Tour Consultant

Current

Mahaweli Tours and Holidays

Aug 2025 - Present (1 year 1 month)

Managed daily guest inquiries from local and international clients while maintaining high customer satisfaction. Planned and customized travel itineraries, prepared quotations, and coordinated with tour guides, hotels, and suppliers.

Customer Service itinerary planning Quotation Preparation Supplier Coordination Booking Management Problem Solving Communication Skills

Trainee Tour Consultant

Mahaweli Tours and Holidays

Apr 2025 - Aug 2025 (4 months)

Assisted in handling inquiries, supported itinerary planning and tour arrangements, and prepared travel quotations. Updated booking records and coordinated with suppliers and tour guides.

Customer Service itinerary planning Quotation Preparation Booking Management Supplier Coordination Communication Skills

Trainee

Master Advisory Solutions

Feb 2021 - Aug 2021 (6 months)

Assisted clients with travel and overseas education consultations, scheduled embassy appointments, and prepared student applications and travel documents. Maintained client records and responded to customer inquiries.

Client Consultation Appointment Scheduling Documentation Preparation Customer Service Record keeping Administrative Support

Education

Degrees, certifications, and relevant coursework

Sri Lanka Institute of Marketing (SLIM)

Postgraduate Diploma in Marketing Management (PGDIPMM), Marketing Management

Postgraduate Diploma in Marketing Management (PGDIPMM), currently reading; first stage completed.

Uva Wellassa University of Sri Lanka

Bachelor of Business Management (Honours), Hospitality, Tourism and Events Management

2021 - 2025

Grade: Second Class Upper Division (GPA: 3.61/4.00)

Activities and societies: Dean's List 2022; published research paper at IRCUWU; won awards in English Day, Sinhala Literature, and Dancing competitions; participated in intercollege athletic events.

Bachelor of Business Management (Honours) in Hospitality, Tourism and Events Management, graduated with Second Class Upper Division (GPA: 3.61/4.00).