@ephraimequita
Inventory support and customer service professional at Watsons Personal Care Stores who audited stock and supported healthcare claims.
PhilippinesAt WatsonsPersonalCareStoresPhilsInc., I provided inventory support, audited reports, validated stock levels, and conducted counts. I also compiled weekly inventory accuracy reports and analyzed variances.
At GenpactServicesLLC and ConcentrixDakshPhilippinesCorp., I assisted policyholders, providers, and members with healthcare eligibility, benefits, and initial claims. I logged interactions in CRM or claims systems and followed up on cases.
Work history, roles, and key accomplishments
Assisted policyholders and providers with eligibility and benefit coverage, guided claims submission, and logged interactions in CRM.
Feb 2023 - Aug 2023 (6 months)
Confirmed member benefits and eligibility, guided customers through claims, and escalated complex cases to senior analysts.
Watsons Personal Care Stores Phils. Inc.
Mar 2018 - Jul 2022 (4 years 4 months)
Provided inventory support, controlled shrinkage, managed staffing, and enforced company policies.
Watsons Personal Care Stores Phils. Inc.
Feb 2015 - Mar 2018 (3 years 1 month)
Managed backroom operations, coordinated deliveries, performed physical counts, and compiled inventory accuracy reports.
Degrees, certifications, and relevant coursework
Bachelor of Science in Information Technology, Information Technology
2012 - 2014
Pursued a Bachelor of Science in Information Technology, but did not complete the degree.
Information Communication Technology, Information Communication Technology
2010 - 2012
Completed coursework in Information Communication Technology.
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