@emmanuelchibuke
Web3 Community Manager across NEAR Protocol, Polygon, BSC, and Algorand; reduced violations by 60%+.
NigeriaAt TONIC | NEAR Protocol, I managed daily Discord and Telegram operations for a 40,000+ member Web3 community. I developed moderation SOPs and enforcement workflows that reduced spam and policy violations by 60%+.
At PELICION | Algorand, I created onboarding guides, FAQs, and pinned resources that reduced repeated member questions by 35%. In later community roles with PETTO | Polygon and WEBONOMICS | BSC, I gathered product feedback and contributed to a shared knowledge base.
Work history, roles, and key accomplishments
WEBONOMICS | BSC
Mar 2024 - Jun 2024 (3 months)
Provided live chat and ticket-based member support across BSC Discord and Telegram communities. Maintained accurate records and contributed to a shared knowledge base that improved response consistency by 25%.
PETTO | Polygon
Sep 2023 - Dec 2023 (3 months)
Managed and moderated a high-activity Polygon Discord community with thousands of daily active members. Collected community feedback and prepared written reports for the product team.
PELICION | Algorand
Apr 2022 - Oct 2023 (1 year 6 months)
Managed daily moderation and member engagement across Algorand Discord and Telegram communities. Created onboarding guides and self-service resources that reduced repeated member FAQs by 35%.
TONIC | NEAR Protocol
May 2022 - Jun 2023 (1 year 1 month)
Managed daily community operations across Discord and Telegram for a 40,000+ member Web3 community. Developed onboarding processes, engagement initiatives, and moderation SOPs that reduced spam and policy violations by 60%+.
Degrees, certifications, and relevant coursework
Higher National Diploma, Civil Engineering Technology
2015 - 2021
Pursued a Higher National Diploma in Civil Engineering Technology from January 2015 to March 2021.
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