Emanuel Flores

Handles high-volume inbound calls across Canada and the US to assess emergencies, dispatch third-party service providers, and document case resolutions while maintaining confidentiality and service standards.

Conducted intake assessments, applied policy and eligibility criteria to determine service pathways, coordinated referrals to housing and medical services, and maintained detailed case notes and reporting records.

Supported clients through legal processes by researching legislation and procedures, drafting documentation, and maintaining organized case files to ensure consistent procedural outcomes.

Directed public security projects, managed weapons exchange/payment/destruction processes under state protocols, and coordinated cross-functional teams to enforce compliance and safety standards.

Delivered customer service in a high-volume restaurant, managed cash transactions and tills, trained staff, and contributed to revenue through upselling and operational oversight.

Executed demolition, framing, and drywall installations according to blueprints and safety guidelines, supporting crews to meet deadlines and maintain site organization.

Processed transactions and balanced registers while delivering professional service in a high-traffic environment and supporting inventory and daily operations.

Led a sales team to exceed monthly revenue targets through outreach strategies, consultative sales, performance monitoring, and customer relationship building.

Managed café operations including staff scheduling, supplier relations, inventory, and operational improvements to enhance service quality and efficiency.

Grade: 91%

Completed a Bachelor of Laws program with strong emphasis on evidence analysis, policy interpretation, and written decision support, achieving a 91% overall average.

Completed the full high school curriculum through the national SEP examination.