At Anan Alsamaa IT Solutions, I took Sara CRM, a multi-tenant customer-care platform, from architecture to production, replacing WhatsApp as the company's support channel with a company-owned system and full audit trail. I built its services on AWS with PostgreSQL and Redis, and added authentication, tenant data isolation, and a release pipeline gated by automated tests.
I also lead integration and platform projects, managing the engineers delivering them. I architected connections to three third-party delivery platforms that process 20,000+ transactions per day, and led the integration architecture for a phased POS migration across ~150 stores with zero downtime.
