Open to opportunities

Elena Filippi

@elenafilippi

Message

Customer-service leader and graphic designer, training teams and delivering on-brand visuals.

United States

Message

What I'm looking for

I’m looking for a role where I can combine customer service excellence and hands-on training with creative graphic design—supporting clients or teams with on-brand visuals and reliable execution in a fast-paced environment.

I’m a Barista Trainer at Starbucks with experience managing high-volume cash handling, point-of-sale transactions, and order accuracy while keeping store operations running smoothly through inventory restocking, supply organization, and workflow support. I balance multiple priorities in a fast-paced customer service environment and stay focused on delivering great daily execution.

For the past two years, I’ve trained and onboarded new employees on operational procedures, customer service expectations, and company standards. My contributions have been recognized as Partner of the Quarter in November 2023 and August 2025.

Alongside my customer-service work, I build visual content as a Graphic Design professional, supporting branding needs through social media graphics, marketing materials, logos, and digital/print assets. From my graphic design intern and assistant roles to freelance work, I collaborate with teams and clients to develop concepts, revise based on feedback, and deliver polished designs using Adobe Photoshop, Illustrator, InDesign, and Canva.

Experience

Work history, roles, and key accomplishments

Current

Barista Trainer

Current

Starbucks

Jun 2021 - Present (5 years)

Managed high-volume cash handling, POS transactions, and order accuracy while supporting daily store operations through inventory restocking and workflow assistance. Trained and onboarded new employees for 2 years and earned Partner of the Quarter in November 2023 and August 2025.

POS Cash Handling Order Accuracy Customer Service Employee Training Onboarding Store Operations Workflow Support

Graphic Design Intern

Spotlist

Apr 2023 - Apr 2024 (1 year)

Assisted in creating visual content including social media graphics, marketing materials, logos, and digital/print designs to support client and company branding. Collaborated with designers to develop concepts, revise based on feedback, and maintain consistent designs while meeting project deadlines.

Graphic Design Branding Social Media Design Logo Design Marketing Collateral Adobe Photoshop Adobe Illustrator Canva Print Design

Graphic Design Assistant

She Reigns Creative

Jul 2021 - Mar 2023 (1 year 8 months)

Designed and edited social media graphics, email assets, brochures, flyers, and newsletters to support client marketing campaigns across digital and print channels. Prepared and formatted design files for internal review and final distribution using Adobe Photoshop, Illustrator, InDesign, and Canva.

Social Media Design Adobe Photoshop Adobe Illustrator adobe indesign Canva Brand Consistency

Freelance Graphic Designer

Freelance

Created visual designs and content for clients including logos, social media graphics, and digital/print marketing assets aligned to project goals. Collaborated with clients to translate vision into creative concepts and delivered high-quality work while managing multiple deadlines.

Logo Design Visual Branding Graphic Production