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Eduard Babayan

@eduardbabayan

Software Engineering Manager at Bluepen Software, where I architected Azure serverless webhooks and led SyncDojo product strategy.

United States

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At Bluepen Software (DBA), I lead product strategy for SyncDojo, define development roadmaps, and build a cross-functional engineering team. I also created Confluence Analytics KPI dashboards using JQL to give visibility into team engagement and product health.

I designed the Bluepen.Webhooks.Receivers framework as an integration template for C# systems and third-party services. I also architected serverless webhooks with Azure Functions and oversaw the move to a .NET 8.0 ecosystem.

At Ortho2, LLC, I improved team performance by 17% within 10 months and reduced customer support issues by 21% within one month. I also helped decrease the bug return rate from 24% to 2% and customer churn from 15% to 1% within four months through backlog and validation improvements.

Earlier, I architected SaaS platforms and analytics products at SQAD LLC / Workhorse Software and Starcom Media Vest Group (Publicis). My work included a Cloud Integration as a Service Portal at Bluepen Software, and an Asset Management & Preventive Maintenance system at 360Facility, Inc.

Experience

Work history, roles, and key accomplishments

Current

Software Engineering Manager

Current

Bluepen Software

Jan 2018 - Present (8 years 9 months)

Spearheaded full-lifecycle product strategy and directed resource capacity planning and budget management. Built and scaled a high-performance cross-functional team through strategic recruitment and coaching.

C#ASP.NET Core Azure Functions Jira Confluence JQL Kanban Scrum .NET 8.0 Webhooks Cloud Architecture Team Leadership KPI Dashboards

Software Engineering Manager

Ortho2, LLC

Oct 2024 - Feb 2026 (1 year 4 months)

Increased team performance by 17% and reduced customer support issues by 21% through process improvements and upskilling. Decreased bug return rate from 24% to 2% and customer churn from 15% to 1% by enhancing backlog management.

Azure DevOps Agile Scrum KPI Scorecards OKRs Backlog Management Team Leadership Process Improvement

Software Engineering Manager

Restaurant365, Inc

Feb 2022 - Jun 2023 (1 year 4 months)

Achieved high sprint completion rates and boosted engineering velocity by 20% for a team of 9 engineers. Spearheaded execution of high-priority product initiatives and engineered a predictable release lifecycle.

Scrum Jira Confluence Sprint Planning Code Review Team Leadership Product Management Release Management

Software Architect

Bluepen Software

Mar 2016 - Dec 2017 (1 year 9 months)

Architected a flagship Cloud Integration as a Service Portal and integrated Stripe.Net into the SyncDojo platform. Engineered an Aggregation Analytics module using High Charts and directed Azure App Services deployment.

C#ASP.NET Azure EC2 Stripe HighCharts Object Oriented Programming Domain Driven Design Design Patterns Cloud Infrastructure

MVC.NET Platform / Framework Design SaaS Architect

SQAD LLC / Workhorse Software

May 2014 - Mar 2016 (1 year 10 months)

Architected a scalable SaaS platform for Media Tools Planning using C# and ASP.NET MVC 5. Engineered reusable class libraries and designed integration architecture for SQAD API Thrift Data Services.

C#ASP.NET MVC AWS Azure AppFabric Elasticache TFS Scrum Agile Team Building

MVC.NET Architect Associate/Senior Software Engineer

Starcom Media Vest Group (Publicis)

Oct 2012 - May 2014 (1 year 7 months)

Architected an enterprise Digital Media analytics prototype using ASP.NET MVC 4 and Entity Framework 5.0. Implemented advanced architectural patterns and developed interactive data visualizations using D3.js.

ASP.NET MVC Entity Framework D3.Js HTML5 SVG Twitter Bootstrap SOA Dependency Injection C#

MVC.NET Senior Software Engineer

360Facility, Inc

Aug 2011 - Jul 2012 (11 months)

Architected a comprehensive Asset Management & Preventive Maintenance system and engineered a Domain-Driven Design framework. Introduced Agile/Scrum methodologies and developed reusable jQuery/Ajax libraries.