Dylan Williams User
@dylanwilliamsuser
Versatile individual thriving in flexible and customer-oriented roles.
What I'm looking for
I am a versatile and adaptable professional with a strong background in customer service and technical roles. Currently, I work as an AI Trainer at Telus International, where I conduct thorough data analysis and quality checks to ensure high standards for training materials and optimal AI outputs. My experience in various customer-facing roles has honed my ability to communicate effectively and deliver reliable performance in diverse work environments.
Throughout my career, I have developed leadership and teamwork skills, particularly during my time as an Officer Cadet in the RAF VR, where I adhered strictly to safety and discipline standards. My previous roles, including a Customer Team Member at Co Op Food and a Bartender at Turing Tap, have further enhanced my customer service skills and ability to manage transactions accurately. I am committed to maintaining exacting standards and ensuring customer satisfaction in every task I undertake.
Experience
Work history, roles, and key accomplishments
AI Trainer
Telus International
Oct 2024 - Present (9 months)
Conducted thorough data analysis and quality checks, ensuring high standards for training materials and optimal AI outputs. This role demanded precision and care in handling technical responsibilities.
Customer Team Member
Co Op Food
Jun 2023 - Aug 2024 (1 year 2 months)
Managed cash and stock accurately, demonstrating strong organizational and financial acumen. Successfully trained new staff members, contributing to team development and operational efficiency.
Bartender
Turing Tap
May 2021 - Aug 2022 (1 year 3 months)
Delivered friendly, efficient service to customers, enhancing their overall experience. Managed transactions accurately, ensuring financial integrity and customer satisfaction.
Officer Cadet
RAF VR, University Air Squadron
Oct 2020 - Jun 2022 (1 year 8 months)
Developed strong leadership and teamwork skills through rigorous training and practical application. Adhered strictly to safety and discipline standards, ensuring a secure and orderly environment.
Spa & Pool Assistant
The Quay Hotel & Spa
Jun 2019 - Nov 2019 (5 months)
Conducted routine safety checks to ensure a secure environment for guests and staff. Performed minor equipment maintenance, contributing to the longevity and functionality of facilities.
Watersports Instructor
Colwyn Bay Watersports
Jan 2016 - Dec 2019 (3 years 11 months)
Provided clear instruction in sailing and windsurfing, ensuring participant safety and skill development. Responsible for equipment maintenance, guaranteeing operational readiness and safety standards.
Education
Degrees, certifications, and relevant coursework
University of Manchester
BEng (Hons), Aerospace Engineering
Studied Aerospace Engineering, focusing on advanced principles and applications within the field. Achieved a predicted 2:1 classification.
Ysgol Aberconwy
A Levels, Mathematics, Product Design, Physics
Completed A Levels in Maths, Product Design, and Physics. Achieved grades of A, A, and B respectively.
Ysgol Aberconwy
GCSEs, Various Subjects
Completed GCSEs, achieving grades A*-C. This included core subjects such as Maths and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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