Dylan Williams User - AI Trainer - Telus International | Himalayas
Dylan Williams UserDU
Open to opportunities

Dylan Williams User

@dylanwilliamsuser

Versatile individual thriving in flexible and customer-oriented roles.

United Kingdom
Message

What I'm looking for

I seek a role that values flexibility and offers opportunities for growth and leadership.

I am a versatile and adaptable professional with a strong background in customer service and technical roles. Currently, I work as an AI Trainer at Telus International, where I conduct thorough data analysis and quality checks to ensure high standards for training materials and optimal AI outputs. My experience in various customer-facing roles has honed my ability to communicate effectively and deliver reliable performance in diverse work environments.

Throughout my career, I have developed leadership and teamwork skills, particularly during my time as an Officer Cadet in the RAF VR, where I adhered strictly to safety and discipline standards. My previous roles, including a Customer Team Member at Co Op Food and a Bartender at Turing Tap, have further enhanced my customer service skills and ability to manage transactions accurately. I am committed to maintaining exacting standards and ensuring customer satisfaction in every task I undertake.

Experience

Work history, roles, and key accomplishments

CF

Customer Team Member

Co Op Food

Jun 2023 - Aug 2024 (1 year 2 months)

Managed cash and stock accurately, demonstrating strong organizational and financial acumen. Successfully trained new staff members, contributing to team development and operational efficiency.

TT

Bartender

Turing Tap

May 2021 - Aug 2022 (1 year 3 months)

Delivered friendly, efficient service to customers, enhancing their overall experience. Managed transactions accurately, ensuring financial integrity and customer satisfaction.

RS

Officer Cadet

RAF VR, University Air Squadron

Oct 2020 - Jun 2022 (1 year 8 months)

Developed strong leadership and teamwork skills through rigorous training and practical application. Adhered strictly to safety and discipline standards, ensuring a secure and orderly environment.

TS

Spa & Pool Assistant

The Quay Hotel & Spa

Jun 2019 - Nov 2019 (5 months)

Conducted routine safety checks to ensure a secure environment for guests and staff. Performed minor equipment maintenance, contributing to the longevity and functionality of facilities.

CW

Watersports Instructor

Colwyn Bay Watersports

Jan 2016 - Dec 2019 (3 years 11 months)

Provided clear instruction in sailing and windsurfing, ensuring participant safety and skill development. Responsible for equipment maintenance, guaranteeing operational readiness and safety standards.

Education

Degrees, certifications, and relevant coursework

UM

University of Manchester

BEng (Hons), Aerospace Engineering

Studied Aerospace Engineering, focusing on advanced principles and applications within the field. Achieved a predicted 2:1 classification.

YA

Ysgol Aberconwy

A Levels, Mathematics, Product Design, Physics

Completed A Levels in Maths, Product Design, and Physics. Achieved grades of A, A, and B respectively.

YA

Ysgol Aberconwy

GCSEs, Various Subjects

Completed GCSEs, achieving grades A*-C. This included core subjects such as Maths and English.

Tech stack

Software and tools used professionally

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