At Teleperformance Yogyakarta, I apply a structured, multi-criteria framework to resolve ambiguous product-matching cases in a high-volume labelling environment. I consistently exceed daily productivity targets while maintaining strong internal QA accuracy.
My background in actuarial science and data analytics supports my work with classification and quality review. At Astra International – DSO Pasuruan, I analyzed customer satisfaction and prepared sales and service performance reports, using SAP to maintain customer data.
