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Dragan Bojkovski

@draganbojkovski

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QA Manager at ServiceTitan leading ServSuite migration QA and building Playwright regression automation.

North Macedonia

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At ServiceTitan, I lead QA for the ServSuite product line and manage a four-person QA analyst team. I own the hotfix regression testing lifecycle across 40+ sprint cycles and oversee Jira/Xray test governance and sprint reporting.

I'm currently leading QA for the ServSuite-to-ServiceTitan platform migration for enterprise pest-control accounts, targeting a September 2026 go-live. I authored a master migration test plan with 18+ child test plans and 50+ supporting Jira test tickets, and identified data-integrity discrepancies ahead of go-live.

I established the team's test-automation mandate with a Playwright/TypeScript regression suite and built a Claude Code QA automation agent and reusable skill library to streamline Jira and Confluence workflows. I also deliver weekly internal training on AI-assisted QA workflows.

Experience

Work history, roles, and key accomplishments

Current

QA Manager, ServSuite

Current

ServiceTitan

Jan 2018 - Present (8 years 10 months)

Lead QA for the ServSuite product line, managing a 4-person QA analyst team and owning the hotfix regression testing lifecycle across 40+ sprint cycles. Currently leading QA for the ServSuite to ServiceTitan platform migration for enterprise pest-control accounts.

QA Management Testing Automation Playwright TypeScript Selenium Jira Xray Confluence SQL JQL API Testing Postman SOAP REST Agile Scrum AI Assisted QA Claude Code Lattice Performance Management

CPE Analyst – Electronic Boards Analysis

Aptiv

Jul 2018 - Oct 2018 (3 months)

Performed testing of car PCB electronic boards and prepared test-result reports for the QA team. Reviewed engineering blueprints for accuracy and communicated findings with engineers and managers.

PCB Testing Test Reporting Schematics Blueprint Review Communication Skills

AOI Solder Inspector – Tester

PROES

Jan 2014 - Dec 2016 (2 years 11 months)

Operated a JUKI RV-1 AOI machine for automatic optical and solder-paste inspection on SMT lines. Checked boards for defects against IPC standards and verified part measurements for accuracy.

AOI SMT IPC Standards Defect Detection Quality inspection

Billeting Specialist

Fluor

Jan 2010 - Dec 2013 (3 years 11 months)

Set up and monitored temporary and permanent living quarters for military and civilian contractor clients. Maintained vacancy/occupancy rates for 5,000+ occupants while overseeing safety, maintenance, and cleanliness standards.

Facilities Management Occupancy Management Safety Oversight Inventory Coordination Subcontractor Management