Dominique Coleman

Architected Sovereign AI automated applications for medical billing and SEO, reducing human-in-the-loop dependencies and increasing processing speed by 40%. Built a Python (Boto3) automation to remediate unencrypted S3 buckets and orphaned EBS volumes, leveraging Terraform to cut provisioning time from days to minutes and maintaining 99.9% uptime via proactive monitoring.

Served as a primary technology consultant for SMB clients, designing and executing multi-phase IT roadmaps and infrastructure upgrades aligned to business objectives. Engineered monitoring workflows to maintain 99.9% uptime and supported business growth by translating technical value into long-term MSP contracts.

Managed IT infrastructure for 10+ high-volume medical practices, ensuring HIPAA-compliant network security with minimal downtime for critical systems. Led enterprise networking projects including VLAN reconfigurations and hardware refreshes to improve data throughput and reliability, and administered keycard access and digital surveillance.

Directed a team of 5+ technicians to deploy critical security updates for POS systems across hundreds of retail locations. Optimized network performance by converting dual NIC to single NIC setups and secured payment infrastructure by leading network reconfigurations for PIN pads to mitigate transaction vulnerabilities.

Resolved 50+ complex technical incidents daily while maintaining a 90% first-call resolution (FCR) rate by optimizing escalation workflows for specialized engineering tiers. Partnered with senior infrastructure teams to deploy emergency recovery solutions during outages, directly minimizing downtime for healthcare providers.

Provided Tier II technical support while maintaining a 90%+ customer satisfaction rating by resolving complex hardware and networking issues. Improved support processes in collaboration with engineering teams, reducing recurring system errors by 15%.

Earned a diploma from Warren Township High School.