Open to opportunities

Dmitry Diskin

@dmitrydiskin

Message

I build reliable technical support operations, data workflows, and quality assurance processes.

Kyrgyzstan

Message

What I'm looking for

I'm looking to apply my technical support, systems analysis, data, API, and QA experience to improve customer outcomes, support workflows, product quality, and incident response.

I've built and led technical support operations for Upwork and oDesk, creating workflows that connected customer support, development, QA, and product teams.

At Upwork, I managed a distributed team of 14 engineers, established public API and payment-support workflows, and reduced payment-related L3 escalations by 80%. I also led incident response, data recovery, root cause analysis, fraud and refund triage, and internal support-tool development.

My hands-on work spans Linux, SQL, PostgreSQL, Perl and Bash scripting, API testing, manual QA, and data processing. At Haut.AI, I support customers across email, chat, and live screensharing while validating releases and contributing to product and API documentation.

Earlier, I managed database infrastructure migrations, developed PHP and Perl back-office systems, implemented Oracle-based reporting, and supported banking and telecommunications systems.

Experience

Work history, roles, and key accomplishments

Current

Technical Support and Systems Analyst

Current

Haut.AI

Feb 2025 - Present (1 year 6 months)

Provided customer support via email, chat, and live calls with screenshare and remote access. Validated new features and hotfixes, and contributed to product and API documentation.