Dixon Comajig

Led and coached 12 sales representatives, supporting sales performance and reporting 85% year-over-year revenue growth across multiple publishing channels. Trained team members in product knowledge, relationship-building, and consultative selling techniques.

Handled customer inquiries as a first point of contact, providing professional support and maintaining customer relationships. Recommended HelloFresh products and benefits based on customer needs and current offers.

Handled inbound calls, identified customers’ travel needs and budgets, and recommended suitable travel options. Processed reservations and checked accommodation or transportation availability for customers’ requested dates.

Handled magazine subscription orders, cancellations, billing inquiries, and questions about current magazine issues. Provided telecommunications technical support for landline telephone and internet connectivity issues.

Monitored CCTV feeds for unusual or suspicious activity across the property. Reported incidents to appropriate authorities and recorded identifying details when relevant, including vehicle plate numbers and descriptions.

Provided remote asset-protection monitoring for business and residential sites using interactive surveillance technology. Observed sites for potential theft or property damage and coordinated incident response with local law enforcement as needed.

Monitored and maintained computer systems and network operations. Installed and updated software, configured systems, backed up server data, and troubleshot hardware and application issues.

Troubleshot computer hardware, software, and network issues and configured LAN/WAN and TCP/IP connections. Encoded daily sales and purchase transactions in accounting software and supported annual inventory tasks for client accounts.

Completed vocational courses in Computer Hardware Servicing NC II from 2009 to 2011.

Completed Contact Center Service NC II training, totaling 144 hours.