Open to opportunities

Dimitrije Djordjevic

@dimitrijedjordjevic1

Message

Integrations lead with 10+ years building connectivity, support, and high-performing teams.

Serbia

Message

What I'm looking for

I seek roles where I can lead integrations and DevOps-driven support, streamline processes, mentor teams, and improve service reliability.

I am an Integrations Lead with over a decade of experience delivering cross-platform connectivity, operational support, and multi-team integration projects. I have led end-to-end integrations, reduced downtime, and improved interoperability across customer and internal services.

At United.Cloud I transitioned the integration team to DevOps tasks, took over infrastructure support and provisioning, and implemented knowledge-base processes to improve operational continuity. I have operationally led CDN integrations, set up JIRA workflows for team collaboration, and provided major troubleshooting and release oversight.

Previously I built and scaled support operations in new markets, created support and release procedures, and coached teams to deliver 24/7 coverage and faster response times. I am driven to streamline processes, enable developer support, and deliver reliable production services.

Experience

Work history, roles, and key accomplishments

Current

Integrations Lead

Current

United.Cloud

Jul 2023 - Present (2 years 8 months)

Led end-to-end integrations and multi-team delivery, improving interoperability and reducing integration downtime; transitioned the team to DevOps-focused support and took over infrastructure provisioning and KB processes.

Integration DevOps Ansible Kubernetes Jira

Integrations Manager

United.Cloud

Jan 2022 - Jul 2023 (1 year 6 months)

Operationally led integration of two CDNs and daily stakeholder support for on-prem, internal and CDN infrastructure; established Jira board and improved troubleshooting and processes for dev support.

CDN Stakeholder Management Jira Troubleshooting Process Improvement Log Analysis Team Leadership

Support & Release Manager

United.Cloud

Jun 2020 - Jan 2022 (1 year 7 months)

Created support and release procedures across the organisation, oversaw service releases from alpha to production, handled incident triage and stakeholder communication.

Release Management Triage Ansible Linux Jira Production Operations Kubernetes

Support Team Lead

Wolt

Mar 2019 - Jun 2020 (1 year 3 months)

Established support operations for a new market, scaled the team to two-shift 24/7 coverage, and improved response metrics to under 10s first response and sub-60s average response.

Support Operations Scaling Teams Shift Management Customer Support Process Optimization

Support Team Lead

Avast

Dec 2013 - Mar 2019 (5 years 3 months)

Scaled and coached support teams to provide 24/7 coverage, cross-trained staff across multiple topics, and drove initiatives to surface customer feedback to product teams.

Cross Functional Collaboration Customer Feedback Incident Management