Dimitrije Djordjevic
@dimitrijedjordjevic1
Integrations lead with 10+ years building connectivity, support, and high-performing teams.
SerbiaWhat I'm looking for
I am an Integrations Lead with over a decade of experience delivering cross-platform connectivity, operational support, and multi-team integration projects. I have led end-to-end integrations, reduced downtime, and improved interoperability across customer and internal services.
At United.Cloud I transitioned the integration team to DevOps tasks, took over infrastructure support and provisioning, and implemented knowledge-base processes to improve operational continuity. I have operationally led CDN integrations, set up JIRA workflows for team collaboration, and provided major troubleshooting and release oversight.
Previously I built and scaled support operations in new markets, created support and release procedures, and coached teams to deliver 24/7 coverage and faster response times. I am driven to streamline processes, enable developer support, and deliver reliable production services.
Experience
Work history, roles, and key accomplishments
Integrations Lead
United.Cloud
Jul 2023 - Present (2 years 11 months)
Led end-to-end integrations and multi-team delivery, improving interoperability and reducing integration downtime; transitioned the team to DevOps-focused support and took over infrastructure provisioning and KB processes.
Integrations Manager
United.Cloud
Jan 2022 - Jul 2023 (1 year 6 months)
Operationally led integration of two CDNs and daily stakeholder support for on-prem, internal and CDN infrastructure; established Jira board and improved troubleshooting and processes for dev support.
Support & Release Manager
United.Cloud
Jun 2020 - Jan 2022 (1 year 7 months)
Created support and release procedures across the organisation, oversaw service releases from alpha to production, handled incident triage and stakeholder communication.
Established support operations for a new market, scaled the team to two-shift 24/7 coverage, and improved response metrics to under 10s first response and sub-60s average response.
Support Team Lead
Avast
Dec 2013 - Mar 2019 (5 years 3 months)
Scaled and coached support teams to provide 24/7 coverage, cross-trained staff across multiple topics, and drove initiatives to surface customer feedback to product teams.
Education
Degrees, certifications, and relevant coursework
Dimitrije hasn't added their education
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Location
SerbiaAuthorized to work in
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