Open to opportunities

dick placide ntihinyurwa

@dickplacidentihinyur

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Civil engineer (Environmental) with strong data collection and remote support skills.

Rwanda

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What I'm looking for

I seek roles combining environmental engineering and data collection with collaborative teams, clear protocols, and opportunities to apply GIS and data-analysis skills.

I am a detail-oriented Civil Engineering (Environmental) graduate who combines technical training with hands-on experience in remote customer support and field data collection. I excel at structured phone interviews, maintaining data accuracy, and producing clear reports for distributed research teams.

At Invisible Technologies and Pearson VUE I administered tests, handled candidate support, and resolved customer inquiries while ensuring compliance with protocols and high-quality documentation. I am adept with MS Excel, Google Suite, basic GIS tools, and environmental data analysis methods learned during my degree.

I am passionate about ethical, precise survey methods and turning collected data into actionable insights. I collaborate well with multidisciplinary teams and prioritize accuracy, responsiveness, and clear communication in all client and research interactions.

Experience

Work history, roles, and key accomplishments

Current

Agent

Current

Invisible Technologies Inc.

Nov 2022 - Present (3 years 1 month)

Conducted structured communications and resolved customer inquiries while supporting data reporting and documentation, maintaining high accuracy for internal research projects.

Customer Support Phone Interviews Data Reporting Documentation Attention To Detail Google Workspace MS Excel Remote Collaboration

Virtual Customer Support Agent

Pearson VUE

Jan 2021 - Nov 2022 (1 year 10 months)

Administered remote and in-person examinations ensuring compliance with testing protocols, managed candidate information and reports, and provided prompt support for test-takers and clients.

Test Administration Customer Support Reporting MS Office Remote Support Documentation

Education

Degrees, certifications, and relevant coursework

National University of Rwanda

Bachelor of Science and Technology (Hons), Civil Engineering (Environmental Engineering)

Pursuing a Bachelor of Science and Technology (Hons) in Civil Engineering with a focus on Environmental Engineering, covering coursework in environmental impact assessment, GIS, hydrology, and data analysis.