Diana Fusi

Worked as Technical Product Specialist Coordinator at Fliteboard.

- Collaborated closely with cross-functional teams to set up a new repair facility, ensuring all technical processes align with quality standards.
- Performed hands-on repairs and maintenance on complex flow cytometers, ensuring optimal performance and reliability.
- Provided expert technical support to field engineers, helping resolve complex issues swiftly and effectively
- Keeping track of cali

- Perform repairs, installations and preventive maintenance on customers' sites
- Receiving field service instrument training (ImageStream added to the list)
- Responsible for report writing on assigned work orders
- Responsible for every detail in planning and schedule
- Maintaining ongoing communications with customers to ensure resolution and follow-up
- Keeping track of own inventory, tools

- Setting up the process for the European Depot Repair Facility based in the Netherlands under ISO 13485
- Responsible for not only managing the facility, but also for repairing high complexity analyzers serving research markets
- Getting in close contact with other Luminex department to fulfill deadlines and provide excellent technical and customer service in a timely manner
- Keeping track of th

- Remotely receiving training and repairing high complexity flow cytometers with minimal supervision
- Proficiently providing service for Luminex owned and customer instruments
- Solving repair work orders, putting in order requests, providing cost estimates, packing and prepare instruments for shipping. Efficiently working in Oracle and Salesforce.
- Gaining field service certification on 5 Lumin

- Carry out quality and process controls on incoming goods, product components and finished products in accordance to ISO13485 and ISO14971 using various tools (Vertex, microscope, caliper, micrometer, weighing scale) and creating detail-oriented reports
- Raising CAPAs and documenting non-conformities and process deviations whenever necessary
- Conducting environmental tests and working closely w

- Receiving & checking deliveries, picking orders and keeping track of the inventory through delivery documentation and software systems (QAD,Procurify)

- Soldering, gluing, testing and assembling parts of electronic builds of medical devices using various tools and jigs according to SOPs in order to manufacture final products

Worked as Customer Service Representative at Netflix.

Worked as QA Technician at West Pharmaceutical Services.

Worked as Production Operator at Propak Health.

Worked as Warehouse Associate at eBay.

Jul 2022

Oct 2021

Mar 2021

May 2021

Oct 2020

Oct 2020

Oct 2020