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Dheeraj Bhatia

@dheerajbhatia

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Senior Software Engineer at Ivanti who re-architected the ITSM Neurons Workflow Orchestrator to deliver 2x throughput.

India

Message

At Ivanti, I re-architected the ITSM Neurons Workflow Orchestrator from a database-polling monolith into an event-driven system on Azure Service Bus, delivering 2x throughput and up to 12% lower latency. I also introduced a transactional outbox and modern dead-letter handling to prevent event loss and automate recovery.

At JRNI, I led technical delivery of an Office 365 sync subsystem, reducing sync failures by 60% and emergency ticket response time by 90%. Earlier at Philips, I cut medical-imaging ingestion time by 30% and built a real-time migration dashboard for PACS onboarding.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Ivanti

May 2025 - Present (1 year 5 months)

Re-architected the ITSM Workflow Orchestrator into an event-driven system on Azure Service Bus, delivering 2x throughput and 12% lower latency. Served as Scrum Master and implemented distributed tracing, DLQ handling, and transactional outbox patterns.

C#.NET SQL TypeScript Azure Service Bus Kubernetes KEDA New Relic Event Driven Architecture Transactional Outboxes DLQ Retry Handling Distributed Tracing Scrum CI CD Claude Code GitHub Co Pilot

Lead Software Engineer

JRNI

Dec 2023 - Apr 2025 (1 year 4 months)

Led end-to-end technical delivery of the Exchange Integration Subsystem, mentoring a cross-functional team. Upgraded Microsoft Graph SDK, reduced sync failures by 60%, and modernized the platform to .NET 8 and AWS EKS, saving $3,000 per month.

C#.NET 8+SQL Ruby on Rails Amazon EKS Terraform ArgoCD Kibana MgGraph SDK Dead Letter Queues Incident Remediation Cache Invalidation Mentorship

Software Development Engineer II

Philips

Sep 2021 - Dec 2023 (2 years 3 months)

Cut medical-imaging ingestion time by 30% by parallelizing DICOM processing. Rebuilt QIDO-RS query service on FHIR R5, automated blue/green deployments, and optimized PL/SQL queries on a 3.2M+ record database.

Java Spring Boot .NET AWS Docker Kubernetes Angular Python Pl SQL PostgreSQL DICOM FHIR Blue Green Deployment FMEA

Project Engineer

Wipro

Jul 2019 - Aug 2021 (2 years 1 month)

Developed Python tooling to automate validation workflows for Ford's infotainment platform. Validated voice, navigation, and Bluetooth features across Gen3 and Gen4 hardware, reducing false positives in defect analysis.

Python Automation Validation Defect Analysis Infotainment Systems