Devika Hegde

I’m a “Analyst ||| Business Process Transactions” professional who thrives in structured, client-driven operations. I’m known for maintaining production and quality standards while ensuring deliverables meet expectations and Turn Around Time (TAT).

In my Xchanging/BPO roles, I handled production and quality check, prepared daily status and outstanding reports, and worked with process and keystroke documents updated for new changes. I also supported process training for new joiners, so teams could ramp up quickly and follow the same operating rhythm.

I’m comfortable owning day-to-day execution and customer communication—interacting with customers and clients to resolve queries and meeting client requirements through consistent reporting. I take pride in reviewing and maintaining documentation so the process stays clear, compliant, and repeatable.

Beyond BPO work, I spent 6 years as an “Administrator” in “Astrokidz Montessori Pre-School,” where I managed admissions, recruitment of teaching and non-teaching staff, payroll, and day-to-day maintenance. I also taught classes subject-wise, which strengthened my ability to coordinate people, schedules, and service quality with care.