Open to opportunities

Denyce Riley

@denyceriley

Message

I design AI-enabled service transformations through user research, workflows, and quantified business cases.

Canada

Message

What I'm looking for

I'm looking to continue designing and delivering AI-enabled transformations, combining user research, operational analysis, workflow design, and business cases to improve customer and employee experiences.

At McKinsey & Company, I design AI-enabled service transformations for telecommunications and banking clients, using user research, journey maps, Figma wireframes, workflow design, and business cases to turn operational pain points into actionable change.

Previously, at Ontario Power Generation’s Darlington Nuclear Generating Station, I built automated reporting and visualization tools, supported a ~$1M infrastructure replacement project, and analyzed engineering systems supporting station operations. I bring a Mechanical Engineering background from the University of Toronto, with specializations in Energy and the Environment and Mechatronics.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

McKinsey & Co

Jan 2025 - Present (1 year 7 months)

Led user research and solution-design workshops for AI transformation in telecommunications and banking, developing business cases and journey maps. Conducted field visits and vendor analyses for operational excellence in mining.

User Research Workshop Facilitation Figma Journey Mapping Process Mapping Business Case Development Data Analysis Stakeholder Management Field Research Executive Communication

Education

Degrees, certifications, and relevant coursework

University of Toronto

Bachelor of Applied Science, Mechanical Engineering

Activities and societies: University of Toronto Global Brigades Engineering Brigade President; Scholarships: University of Toronto International Engineering Scholar, 2019 National Scholarship Recipient in Natural Sciences in Trinidad and Tobago

B.A.Sc. in Mechanical Engineering with specializations in Energy and the Environment and Mechatronics. Awarded the University of Toronto International Engineering Scholar and a 2019 National Scholarship in Natural Sciences.