Dženan Polutak

Promoted from Support Developer to build full-stack features across Shopify apps and drive AI-development initiatives. Ship end-to-end features using React, Node.js, Python, and FastAPI, and integrate AI-powered functionality via the OpenAI API.

Tailored Shopify applications to specific business needs using CSS, JavaScript, and React. Partnered with clients and dev teams to diagnose, resolve, and adapt app features for seamless integration and performance.

Led a team of 10-15 agents, owning quality and compliance and coordinating with Service Delivery Managers. Provided coaching and 1:1s and analyzed performance data to meet goals in a remote environment.

Guided a team of 15-20 agents through daily tasks to deliver excellent customer service and journeys. Shared management duties including attendance, quality checks, performance reviews, feedback, and coaching sessions.

Handled customer inquiries across phone, chat, and email with a focus on minimizing customer effort. Learned and managed multiple systems, resolved complaints and back-office issues, and followed up to full resolution.

Provided English-language guest service, billing, and check-in/out in hospitality and tourism roles in Sarajevo.

Handled front desk duties including guest service, billing, and check-in/out in hospitality settings.

Pursuing a degree in Criminalistics through distance learning, ongoing since 2017.

Completed a 30-day coding workshop covering HTML, CSS, JS, and Bootstrap.

Completed a course in Psychology Sector focusing on critical thinking, metacognition, problem-solving, and communication.

Completed high school with focus on Sports Medicine and Theory, earning a KV Driver certificate (Cat. AM, B).