Delford Lobo

Architected end-to-end DEA/CDS data pipeline serving 8+ health plan clients, authoring the High-Level Design document, config-driven ingestion, attribution, and monitoring across 50 US states. Improved provider attribution by implementing fuzzy name matching and cross-identifier matching strategies.

Created ETL scripts to transform, load and aggregate data from 50 US states across 4 different provider categories. Executed and handled troubleshooting for monthly data refreshes involving updates to over 10 million records.

Maintained and enhanced business reports to display revenue and sales trends across multiple channels. Monitored and reported KPIs for several brands across the APAC region.

Supervised team members as a Senior Point-of-Contact, handled customer escalations and retained high value customers from churning. Analyzed customer support data to derive insights and provide recommendations to improve metrics.

Facilitated a positive customer experience by resolving technical and business grievances in over 9000 customer interactions. Generated 800 sales leads leading to increased revenue.

Grade: A (CGPA: 8.88)

Bachelor of Science in Information Technology with a grade of A and a CGPA of 8.88.

Grade: Distinction (83.54%)

Completed HSC with distinction, achieving 83.54%.

Grade: Distinction (88.00%)

Completed SSC with distinction, achieving 88.00%.

Career Essentials in Data Analysis certification from LinkedIn and Microsoft.

CII Smart Manager Certificate Program.

Associate Data Analyst certification covering SQL, Python, Statistics, EDA, and Visualization.