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delani diako

@delanidiako

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Administrative Assistant at Keach Agency handling customer calls, appointment scheduling, and accurate CRM records.

United States

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At Keach Agency, I answer incoming calls, support customers, schedule appointments, and coordinate calendars. I also update CRM records and organize customer data to support daily administrative workflows.

My experience includes supporting preschool classrooms at CMS Kids and caring for a newborn and toddler as an Au Pair in Germany. I’m currently pursuing a B.S. in Early Childhood Education online at Western Governors University.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Keach Agency

Jul 2026 - Present (3 months)

Answered incoming calls and provided professional customer support. Scheduled appointments, updated CRM records, and supported day-to-day administrative workflows.

Phone Support Customer Service Appointment Scheduling CRM Data Management Microsoft Office Google Workspace

Preschool Teacher Assistant

CMS Kids

Jun 2026 - Jul 2026 (1 month)

Assisted lead teachers with lesson implementation and daily classroom routines. Supported children's development and maintained a safe, engaging learning environment.

Early Childhood Education Classroom Support Child Development Lesson Planning Supervision

Hostess

Nordstrom Bazille

Feb 2026 - Jun 2026 (4 months)

Welcomed and seated guests while delivering luxury-level customer service. Managed reservations, waitlists, and dining room flow, resolving guest concerns professionally.

Guest Relations Customer Service Reservation Management Conflict Resolution Teamwork

Cashier / Customer Service Associate

Lotus Seafood Southwest

Aug 2025 - Jan 2026 (5 months)

Delivered friendly customer service and handled transactions accurately. Resolved customer concerns professionally in a fast-paced team environment.

Customer Service Cash Handling Point of Sale Conflict Resolution Teamwork

Guest Relations & Youth Program Lead

Community Church

May 2024 - Feb 2025 (9 months)

Welcomed visitors and families, led youth classes, and prepared lesson plans. Supported classroom management and interactive activities.

Guest Relations Youth Education Lesson Planning Classroom Management Communication Skills

Au Pair

Private Family

Feb 2024 - Feb 2025 (1 year)

Provided full-time care for a newborn and toddler, creating educational activities and managing schedules, meals, and routines. Communicated regularly with parents regarding children's progress.

Childcare Early Childhood Development Activity Planning Schedule Management Communication Skills