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Rnithin User

@rnithinuser

I deliver SAP PM/EAM implementations, rollouts, support, and maintenance process improvements across global enterprises.

India

Message

I've delivered SAP PM/EAM implementations, rollouts, and production support for Lonza, NTT DATA Business Solutions, IBM, and Bullfinch Software. At Lonza, I owned SAP PM/CMX application support and enhancements within a global AMS team, supporting stability, continuity, and GXP documentation processes.

Across SAP S/4HANA, Fiori, ECC, and Clean Core environments, I've led PM rollouts, master-data migration, maintenance-plan configuration, testing, user training, and hypercare for manufacturing, healthcare, energy, and pharmaceutical clients. I also support presales through solution scoping, estimates, proposals, client demos, and POCs.

Experience

Work history, roles, and key accomplishments

Manager - IT Application Expert

Lonza India Systems Private Ltd

Jun 2026 - Aug 2026 (2 months)

Managed SAP PM/CMX module as part of a global AMS support team, ensuring system stability and business continuity. Led enhancements, change requests, and incident management while collaborating with global stakeholders.

SAP PM AMS Support Trackwise Incident Management Root Cause Analysis Process Optimization

SAP PM Functional Consultant

NTT DATA Business Solutions PVT LTD

Aug 2023 - Jun 2026 (2 years 10 months)

Worked as SAP PM Functional Consultant, involved in roll-out projects and support. Led PM module for multiple clients, configured master data, and provided end-user training.

SAP PM FIORI ECC Functional Specifications Integration DMS

SAP PM Consultant

IBM India Pvt. Ltd.

Dec 2021 - Jun 2023 (1 year 6 months)

Worked as SAP PM Consultant, involved in S/4HANA implementation and support for petroleum and gas projects. Created test scripts, configured PM master data, and provided end-user support.

SAP PM SAP S 4HANA Test Scripts Master Data Preventive Maintenance ServiceNow Training Documentation

SAP PM Consultant

Bullfinch Software Pvt. Ltd.

Feb 2018 - Nov 2021 (3 years 9 months)

Worked as SAP PM Consultant, involved in roll-out and support projects. Configured PM master data, provided end-user training, and resolved complex SAP issues.

SAP PM ServiceNow Integration

Customer Service Executive and SME

SITEL India PVT.LTD

Aug 2016 - Sep 2017 (1 year 1 month)

Handled customer service for USA customer base, resolving internet, billing, and technical issues. Served as SME handling calls requiring superior handling skills.

Customer Service Technical Support Billing Team Leadership