Open to opportunities

Deborah Efosa

@deborahefosa

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Finance graduate skilled in accounting, treasury, customer service, and financial operations.

Nigeria

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What I'm looking for

I seek a finance role where I can apply accounting and treasury skills, contribute to operations, grow professionally, and work in a collaborative, service-oriented environment.

I am a Banking and Finance graduate with experience across banking customer service, estate management, teaching, and production support. I combine strong interpersonal communication with practical experience in account reconciliation, payroll preparation, and documenting customer interactions.

At Fidelity Bank I handled customer inquiries, escalated complex issues, and identified cross-sell opportunities, while prior roles involved monthly reconciliations and Excel-based salary workings for an estate and classroom instruction during NYSC. I emphasize accuracy, time management, and problem solving in every role.

I hold a BSc in Banking and Finance (Second Class Upper) from the University of Benin and am a student member of the Chartered Institute of Bankers of Nigeria (ACIB, in view). I seek roles where I can apply my finance foundations, customer-service experience, and analytical mindset to deliver measurable value.

Experience

Work history, roles, and key accomplishments

Current

Contact Agent

Current

Fidelity Bank

Nov 2023 - Present (2 years 1 month)

Documented customer interactions, escalated complex issues, handled inquiries and complaints, and identified cross-sell opportunities to improve customer satisfaction.

Customer Service Cross Selling CRM Communication Escalation Management Documentation

Teaching Instructor

NYSC

Jul 2022 - Jul 2023 (1 year)

Developed syllabi and lesson plans, delivered lectures and activities, and designed and graded examinations to assess student learning during national service.

Curriculum Design Lesson planning Classroom Management Assessments Teaching Student Engagement Presentation Time Management

Estate Officer

Ayangburen Jubilee Housing Estate

Oct 2021 - Jul 2022 (9 months)

Managed daily estate operations and staff, prepared monthly salary workings and reconciliations using Excel, and oversaw upkeep and schedules to ensure smooth operations.

Estate Staff Supervision MS Excel Account Reconciliation Operations Management Scheduling Communication

Teaching Assistant

Soltol Montessori School

Oct 2018 - Mar 2019 (5 months)

Created engaging lesson plans, supported classroom management and student motivation, and participated in professional development to improve learning outcomes.

Lesson planning Classroom Management Student Engagement Professional Development Communication Organization