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Darshan Patel

@darshanpatel7

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Procurement Data Analyst at DNA Infotech who contributed to over $200,000 in savings through data analysis.

Canada

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At DNA Infotech, I migrated Tableau dashboards to Power BI and developed reports tracking supplier performance, procurement KPIs, and purchasing trends.

I automated recurring procurement reports, reducing review time by 90%. I also analyzed spending and supplier data to identify cost-saving opportunities, contributing to over $200,000 in savings.

At Dexterous Software Solutions Inc, I used SQL, Python, and Pandas to prepare and reconcile financial, accounting, and ERP data. I automated data preparation tasks, reducing manual preparation time by 30%.

As a Technical Support Advisor at IntouchCX, I resolved support cases, investigated recurring technical issues, and documented fixes. I also coordinated with Tier 2 and product teams on complex issues.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

IntouchCX

Jan 2025 - Sep 2026 (1 year 8 months)

Resolved 40-50 support cases daily by analyzing issues and following structured troubleshooting procedures. Investigated recurring hardware, software, and connectivity issues to reduce repeat contacts.

Troubleshooting Customer Support Issue Documentation Root Cause Analysis Communication Skills

Procurement Data Analyst

DNA Infotech

Jul 2023 - Dec 2024 (1 year 5 months)

Migrated Tableau dashboards to Power BI and developed interactive reports to track supplier performance and procurement KPIs. Automated recurring reports, reducing review time by 90% and contributing to over $200,000 in savings.

Power BI Tableau SQL Microsoft SQL Server Microsoft Fabric Data Integration Data Quality Data Analysis ETL Data Modeling

Data Analyst Intern

Dexterous Software Solutions Inc

Jan 2023 - Jun 2023 (5 months)

Queried financial and ERP datasets in Snowflake using SQL to prepare reports and validate results. Used Python and Pandas to clean data and automate tasks, reducing manual preparation time by 30%.