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Daniel DiazgranadosDD
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Daniel Diazgranados

@danieldiazgranados

Product & Data Analyst Intern applying SQL, Power BI, and Claude to build KPI dashboards and automate data workflows.

Colombia
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At MyAsesor, I supported the accounting ERP and e-commerce and e-invoicing platforms, maintaining the consistency of transactional data. I also used SQL Server and Python REST API automations to support business operations.

At GBM, I managed and prioritized incidents using Ivanti ITSM platforms. I supported Oracle E-Business Suite and AS400 processes and checked Linux/AIX logs to identify application issues.

In my product and data projects, I used SQL Server and MySQL data to create interactive Power BI dashboards connected to business KPIs. The dashboards helped make operational and commercial trends easier to read.

I also designed and deployed API integrations with Python and FastAPI, using regex to extract, clean, and validate data. I integrated Claude API workflows for task automation and free-text analysis.

Experience

Work history, roles, and key accomplishments

GB

Agente de Mesa de Servicio y Gestión TI

GBM

Oct 2023 - Sep 2026 (2 years 11 months)

Gestioné y prioricé incidentes bajo métricas exigentes de Acuerdo de Nivel de Servicio (SLA) a través de plataformas ITSM (Ivanti). Soporté procesos sobre sistemas empresariales como Oracle E-Business Suite (EBS) y AS400, atendiendo requerimientos operativos de usuarios finales.

MY

Analista de Soporte Técnico y Aplicaciones

MyAsesor

Oct 2020 - Apr 2023 (2 years 6 months)

Analicé y soporté la operación del ERP contable y plataformas e-commerce/facturación electrónica, garantizando la consistencia de datos transaccionales. Ejecuté consultas y mantenimiento de bases de datos SQL Server, asegurando la disponibilidad e integridad de la información de negocio.

Education

Degrees, certifications, and relevant coursework

CA

Corporación Universitaria Americana

Ingeniería de Sistemas, Systems Engineering

Completed the Systems Engineering program with the degree title pending as of March 2026.

CA

Corporación Universitaria Americana

Diplomado en Ciberseguridad, Cybersecurity

Completed a diploma in Cybersecurity covering risk management, vulnerability analysis, and data security.

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