Applied Ai engineer, Machine Learning Engineer, Software Developer
Looking for a job
Damien De La Cerda
@damiendelacerda
Applied AI Engineer at Forethought building multi-agent support workflows that cut ticket closure time by 60%.
United StatesWhat I'm looking for
At Forethought, I developed LangChain-based multi-agent workflows that automated customer support actions, reducing ticket closure time by 60% and manual work by 40%. I also built financial document-intelligence workflows that automated invoice processing with 98% accuracy across 90% of invoices.
Previously, I developed predictive analytics and document-processing systems at Tally, and improved production ML systems at Amazon. My work there included recommendation pipelines, model monitoring, and inference optimization.
Experience
Work history, roles, and key accomplishments
Current
Developed LangChain-based multi-agent workflows to automate customer support actions, reducing ticket closure time by 60% and manual work by 40%. Built financial document-intelligence workflows with OCR and NLP, achieving 98% accuracy on invoice processing.
TA
Machine Learning Engineer
Tally
Aug 2023 - Jul 2024 (11 months)
Developed AI predictive analytics models on transaction data, achieving 85% forecast accuracy and 30% fewer errors. Engineered an intelligent document processing pipeline using OCR and fine-tuned BERT, achieving 90% automation at 98% accuracy.
Improved reliability of production ML systems with data validation, drift detection, and model monitoring pipelines, increasing system stability by 15%. Architected scalable recommendation system pipelines, achieving an 8% lift in simulated user engagement.
Education
Degrees, certifications, and relevant coursework
Hodges University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Hodges University.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
130k+ USD
Social media
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