Open to opportunities

Daisy Jane Torres

@daisyjanetorres

Message

Customer-oriented virtual assistant with a strong focus on satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, offering opportunities for growth and skill development.

I am a dedicated virtual assistant with a proven track record in enhancing customer satisfaction and workplace efficiency. My experience includes organizing daily operations in a restaurant setting, where I facilitated teamwork and improved service delivery. I take pride in my ability to respond promptly to customer concerns, which has positively impacted company performance.

In my role as an assistant manager at Giuseppe Restaurant, I not only managed inventory to minimize waste but also supported health care teams during blood donation events. My efforts in upselling menu items contributed to increased revenue, while my first aid training prepared participants for emergencies. I believe that building strong customer relationships is key to delivering a positive experience, and I strive to exceed expectations in every interaction.

Experience

Work history, roles, and key accomplishments

On-the-Job Assistant Manager

Giuseppe Restaurant

Jan 2023 - Present (2 years 5 months)

Organized daily work inside a restaurant, fostering better team cooperation and faster service. Managed inventory to minimize wastage and ensure availability, supporting sales through upselling menu items.

Inventory Management Customer Service Sales Team Coordination

Work Immersion

Philippine Red Cross

Jan 2023 - Present (2 years 5 months)

Assisted in health assessments for blood donors, which increased donor retention. Conducted first aid training for participants, preparing them for emergencies. Supported healthcare teams in managing donation day events, reducing waiting times.

Event Management

On-the-Job Assistant Secretary

Giuseppe Cafe

Jan 2023 - Present (2 years 5 months)

Streamlined administrative processes, reducing response time for student queries. Assisted over 200 students with portal and enrollment concerns, achieving higher satisfaction rates. Maintained accurate records, significantly decreasing errors in administrative processes.

Administrative Support Customer Service Data Entry Process Improvement

Assistant Manager Intern

Giuseppe Restaurant

Organized daily restaurant operations, fostering team cooperation and enhancing service efficiency. Managed inventory to minimize waste and ensure product availability, while also driving sales through strategic upselling of menu items.

Inventory Management Sales Customer Service Team Coordination Process Improvement

Volunteer Assistant

Philippine Red Cross

Assisted with health assessments for blood donors, contributing to increased donor retention. Conducted first aid training for participants, preparing them for emergencies and supporting healthcare teams during donation events.

Event Management

Assistant Secretary Intern

Giuseppe Cafe

Streamlined administrative processes, significantly reducing response times for student queries and improving overall efficiency. Assisted over 200 students with portal and enrollment concerns, achieving high satisfaction rates and maintaining accurate records.

Administrative Support Customer Service Data Management

Education

Degrees, certifications, and relevant coursework

Saint Joseph College

Bachelor of Science in Tourism Management, Tourism Management

Studied the principles and practices of tourism management, including hospitality operations, destination marketing, and sustainable tourism development. Gained insights into customer service and organizational management relevant to the tourism industry.

The College of Maasin

Accountancy, Business, and Management, Accountancy, Business, and Management

Completed Senior High School with a focus on Accountancy, Business, and Management. Developed foundational knowledge in business operations, financial principles, and management strategies.