Curt Ley

Designs and executes automated tests across application layers with both positive and negative scenarios, targeting at least 80% coverage. Maintains automated scripts, supports manual testing, performs performance testing, and produces technical test reporting and feedback to the development team.

Automated test cases and advised infrastructure/digital teams on live environment health using monitoring of notifications, errors, event logs and performance to ensure application capacity. Managed backend operations and delivered changes, upgrades, enhancements and migrations through change control, including second-level technical support and disaster-preparation readiness.

Administered Active Directory and managed network servers and supporting tools while monitoring performance and resolving outages. Ensured security via access controls, backups and firewalls, and supported VM build/decommissioning, Office 365 administration, and Veeam backup operations.

Provided telephonic, remote and on-site desktop support by installing and configuring hardware and software to standards. Diagnosed and resolved software, hardware and network connectivity issues while recording and escalating incidents within SLA timescales.

Logged and managed service desk calls and email requests, providing remote assistance and resolving user issues. Supported SCCM and system configuration tasks and handled password resets to maintain access.

Grade: A Pass

Completed Matric in 2013 with an A pass and a Bachelor's pass. Achieved Top Matriculant at St Christopher’s Academy throughout 2013.