Open to opportunities

Cristhian Alcocer

@cristhianalcocer

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AI-powered QA lead blending manual rigor, shift-left testing, and agile leadership.

Bolivia

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What I'm looking for

I’m looking for an Agile environment where I can lead QA strategy, champion shift-left and AI-assisted testing, collaborate early with developers and product, and continuously improve quality, performance, and delivery outcomes.

I’m a QA Lead and Senior Manual QA Engineer who protects product integrity by bridging Frontend usability and Backend stability in fast-paced Agile environments. I guide QA strategy and technical agility for cloud-native solutions, acting as a Technical Scrum Facilitator to keep delivery on track for core products like Studio, DBConnector, Workforce Intelligence, and WorkflowData.

I lead AI-powered testing and Shift-Left initiatives to catch defects before they reach production, including building end-to-end test plans using Claude AI for test design and Atlassian Rovo for requirements. Hands-on execution is central to my approach—I validate APIs with Postman, run backend data integrity checks with SQL, streamline Jira-based RCA with Google Gemini, and run performance/load testing to protect availability and shipping timelines.

Experience

Work history, roles, and key accomplishments

Current

Senior Manual QA Engineer

Current

Nice CXone

Mar 2019 - Present (7 years 4 months)

Led QA strategy and technical agility for cloud-native products, coordinating with developers and product managers in Agile ceremonies as a Technical Scrum Facilitator. Built AI-powered end-to-end testing, improved API validation and RCA workflows, and managed performance/load testing and shift-left quality practices.

IT System Manager

PharmacyChavez

Sep 2016 - Feb 2019 (2 years 5 months)

Directed IT infrastructure strategy, ensuring high availability, security, and alignment with business goals. Managed enterprise security standards, business continuity/disaster recovery, and vendor and budget commitments.

IT strategy IT Governance Technical Leadership High Availability Infosec Business Continuity Disaster Recovery Planning Policy Development Vendor Management Budget Management Compliance

Technical Support Specialist

BataManaco

Aug 2014 - Aug 2016 (2 years)

Provided high-tier technical support and managed local infrastructure with a focus on preventing recurring issues. Performed troubleshooting, ensured backups and data recovery, deployed security patches, and authored technical guides and SOPs to reduce support tickets.

Technical Support Troubleshooting Network maintenance Documentation SOPs