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clinton keepler

@clintonkeepler

Application Support Engineer SRE at Ergo Technology & Services, supporting 30+ vehicle insurance applications on AKS and Docker Swarm.

India

Message

At Ergo Technology & Services, I support 30+ web applications in the vehicle insurance domain. I troubleshoot application and environment issues across Docker Swarm and Azure Kubernetes Service (AKS), and monitor service health with Grafana, Zabbix, and Dynatrace.

I correlate Dynatrace alerts with application logs and infrastructure metrics to investigate service-impacting incidents. I also analyze Kibana/ELK logs and troubleshoot AKS pod failures, Docker Swarm services, and application-to-database connectivity.

At SHI Solutions PVT LTD, I worked on-site as an Email Server DevOps Engineer for Mazagaon Dock Shipbuilders. I designed and maintained GitHub CI/CD workflows, automated build and deployment processes, and worked with Docker images and containers.

At RAIL EUROPE INDIA PVT LTD, I supported ERA, Loco2, and the Rail Europe Mobile App. My work included monitoring AWS EKS and CloudWatch, handling API credentials through AWS Cognito, and supporting application containers, databases, and web servers.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer SRE

Current

Ergo Technology & Services

Feb 2026 - Present (9 months)

Handling 30+ web applications of the vehicle insurance domain, coordinating with development, database, infrastructure, and network teams for issue resolution. Managed deployments on Docker Swarm and Azure Kubernetes Service (AKS), monitored application health, and maintained repositories and documentation.

Docker Kubernetes AKS ArgoCD JFrog Artifactory GitHub Grafana Zabbix Dynatrace ELK Kibana ServiceNow Confluence ITIL Incident Management Change Management Problem Management

On call Support

Troubleshooting Linux

Technology Associate – Linux

SHI Solutions PVT LTD

May 2025 - Feb 2026 (9 months)

Worked as an on-site Email Server DevOps Engineer at Mazagaon Dock Shipbuilders (MDL), designing and maintaining CI/CD pipelines using GitHub CI/CD, automating build and deployment workflows, and managing Docker images and containers.

DevOps CI CD GitHub Actions Docker Kubernetes Linux

Security

Cloud Services Containerization

Deployment Strategy

Orchestration

Application Support Analyst

Rail Europe India PVT LTD

May 2021 - Feb 2025 (3 years 9 months)

Managed projects in JIRA, created repositories in GitHub, monitored application load with Grafana, and worked with AWS services including EKS, Cognito, and CloudWatch. Handled Docker container management, MySQL database configuration, and API credential generation.

Cognito Cloudwatch Docker Kubernetes Nginx Apache Tomcat MySQL MariaDB Shell Scripting Cron Job Incident Management Postmortems Jira GitHub Confluence Slack Salesforce Jenkins ArgoCD Grafana Postman AWS Amazon EKS

Technical AR Executive

IKS

Jul 2020 - Dec 2020 (5 months)

Managed Check Point firewall policies, performed upgrades from R80 to R81, created backups, and analyzed logs. Administered Trend Micro DDEI and a Data Diode appliance for air gap solutions.

Checkpoint Firewalls

SmartConsole

VSphere

VClient

Trend Micro DDEI

Data Diode