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Xyste Chrysologue

@chrysologue

Fintech and merchant operations specialist at SETEX, reconciling transaction data and resolving payment disputes while developing backend APIs.

Madagascar

Message

At SETEX, I manage daily transaction operations, reconciling acquirer bank statements and electronic reports and investigating discrepancies. I also handle chargebacks, refunds, settlements, and client payment inquiries.

Alongside my fintech work, I’m a software development student with experience developing RESTful APIs using Node.js, Express.js, and TypeScript. I’ve also worked as a Customer Support Specialist at Homerez, helping clients and property partners with reservations and platform requests.

Experience

Work history, roles, and key accomplishments

Current

Merchant Operator / Back Office Assistant

Current

SETEX

Jul 2020 - Present (6 years 4 months)

Managed high-volume daily transaction operations by ingesting acquirer bank statements and electronic reports for systematic reconciliation. Executed automated transaction matching workflows and resolved reconciliation discrepancies.

Transaction Reconciliation Dispute Management Chargeback Processes Data Accuracy Internal Tools Problem Solving

Customer Support Specialist

Homerez

Jan 2020 - Jul 2020 (6 months)

Handled high volumes of incoming and outgoing calls to accompany clients throughout their reservation and travel journey. Managed client requests and resolved inquiries via phone and digital messaging.

Customer Support Communication Skills Problem Solving Digital Messaging Travel Platform Operations