Chizorom Ozoemena

I am a UX researcher with hands-on experience improving mobile and web product experiences across payments, e-commerce, and gaming platforms. I focus on turning user insights into actionable recommendations that measurably improve key metrics.

At Opay, I identified onboarding and transaction friction that, when addressed, produced a 25% faster transaction completion rate and increased satisfaction. At Temu, my research improved product discovery and checkout clarity, raising checkout rate by 18% and reducing discovery time by 20%.

In my work with Playzone, I diagnosed post‑onboarding engagement drops and implemented changes that resulted in a 25% increase in user retention and a 30% boost in tournament participation. I combine qualitative research methods, survey design, and data analysis to validate design decisions.

I continuously build my craft through courses on applied research and testing early concepts, and I bring strong communication, empathy, and collaboration skills to cross-functional teams to create user-centered products.