Chizorom Ozoemena
@chizoromozoemena
UX researcher focused on improving product usability and driving measurable user outcomes.
What I'm looking for
I am a UX researcher with hands-on experience improving mobile and web product experiences across payments, e-commerce, and gaming platforms. I focus on turning user insights into actionable recommendations that measurably improve key metrics.
At Opay, I identified onboarding and transaction friction that, when addressed, produced a 25% faster transaction completion rate and increased satisfaction. At Temu, my research improved product discovery and checkout clarity, raising checkout rate by 18% and reducing discovery time by 20%.
In my work with Playzone, I diagnosed post‑onboarding engagement drops and implemented changes that resulted in a 25% increase in user retention and a 30% boost in tournament participation. I combine qualitative research methods, survey design, and data analysis to validate design decisions.
I continuously build my craft through courses on applied research and testing early concepts, and I bring strong communication, empathy, and collaboration skills to cross-functional teams to create user-centered products.
Experience
Work history, roles, and key accomplishments
UX Researcher
Playzone
Jan 2024 - Dec 2025 (1 year 11 months)
Conducted research on post-onboarding engagement and retention, implementing changes that increased user retention by 25% and tournament participation by 30%, improving onboarding satisfaction.
Lead UX Researcher
Temu
Jan 2023 - Dec 2025 (2 years 11 months)
Led research to improve product discovery and checkout clarity, resulting in an 18% increase in checkout rate and 20% reduction in product discovery time while improving overall satisfaction.
UX Researcher
Opay
Jan 2023 - Dec 2024 (1 year 11 months)
Led UX research to improve the mobile payments app, identifying onboarding and transaction confirmation frictions and driving a 25% faster transaction completion rate and higher user satisfaction.
Education
Degrees, certifications, and relevant coursework
Coursera
Certificate, User Research
2024 - 2025
Studied Conducting User Research and Testing Early Concepts with hands-on practice in user feedback collection, prototype testing, and iterative refinement.
Udemy
Certificate, Applied Research and Design
2023 - 2023
Completed an online Applied Research and Design course covering user research methods, data analysis, and practical design application.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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