Open to opportunities

Chirag Rajesh

@chiragrajesh

Product Designer crafting intuitive, visually compelling experiences that balance aesthetics with usability and data-driven insights.

India

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What I'm looking for

I’m looking for a product team where I can design intuitive, user-centered experiences—combining research, interaction design, and data-driven insights—to ship accessible UI that improves usability and measurable outcomes like CSAT and efficiency.

I’m a Product Designer focused on crafting intuitive, visually compelling digital experiences that balance aesthetics with usability. I turn complex ideas into user-centered designs through research, interaction design, and thoughtful visual storytelling.

In my recent work as a UI/UX Designer, I designed UX for a flagship B2B SaaS CRM and tested AI workflows, reducing AHT by 30%, improving resolution speed by 40%, and increasing CSAT by up to 70%. I also designed conversational UX for AI-powered customer support automation, increasing CSAT by 20%.

I’m equally comfortable with discovery and delivery—from wireframing and prototyping to accessibility-minded visual design. I’ve collaborated in agile teams, built a multi-level QMS dashboard with role-based workflows and data visualization, and designed user experiences for products like an AJIO donation feature and a travel engagement optimization solution.

Experience

Work history, roles, and key accomplishments

UI/UX Designer

CXFirst.ai (FiveDigital)

Aug 2021 - May 2023 (1 year 9 months)

Designed UX for a flagship B2B SaaS CRM and tested AI workflows, reducing AHT by 30%, improving resolution speed by 40%, and increasing CSAT by up to 70%. Collaborated with a cross-functional team of 11 in an agile environment to improve usability and product performance.

UI UX Design User Research Interaction Design Wireframing Prototyping Figma Usability Testing B2B SaaS