As a Data Informant at Formic Global, I collected and validated datasets, analyzed information with SQL and Excel, and prepared reports on performance metrics and data trends.
At Pro-Tech Alliance, I provided technical and customer support through chat, email, and VoIP. I resolved software and product issues, documented recurring questions, and escalated unresolved cases to technical support and product teams.
As an independent remote Virtual Assistant, I managed calendars and inboxes, organized files in Google Drive and Dropbox, and prepared operational reports. I also coordinated travel and tracked tasks using Trello and Asana.
