Chinenye Sophia

Responded professionally to internal and external inquiries and maintained accurate records, files, and official correspondence. Supported day-to-day administrative operations and coordinated meetings and schedules.

Developed and implemented social media strategies to align with business goals. Created, scheduled, and published engaging content across platforms, analyzed marketing efforts, and managed advertising budgets.

Managed client communications and maintained strong customer relationships through personalized service delivery. Coordinated multiple client projects while ensuring quality standards and timely delivery.

Delivered excellent customer service by assisting visitors with inquiries, purchases, and product recommendations. Maintained positive customer interactions and supported daily engagement activities.

Maintained organized digital and print archives for operational efficiency. Assisted with administrative and documentation-related tasks within the department.

Completed a bootcamp focused on foreign customer support skills.

Completed a certification in Social Media Management.

Completed the National Youth Service Corps program.

Grade: Second Class Upper

Pursued a Bachelor of Science in Cooperative Economics and Management, graduating with Second Class Upper honors.

Completed a certification in Graphic Design and Branding.

Completed a certification in Project Management Professional.