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Chiedza Mucheka

@chiedzamucheka

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Customer Support professional at IDEASGO EVENTS who assisted customers before, during and after events.

Zambia

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What I'm looking for

I'm seeking a remote Customer Support, Virtual Assistant, Administrative Assistant, Data Entry or Chat Support position with an international company.

At IDEASGO EVENTS, I provided customer service before, during and after events, responding to questions and helping customers with event-related information. I also handled concerns and assisted in finding appropriate solutions.

As a Front Desk Assistant, I welcome visitors, answer calls and assist with appointments and bookings. I also maintain front-desk records and support day-to-day administrative activities.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Assistant

Current

Unknown

Jan 2025 - Present (1 year 9 months)

Welcome and assist visitors, answer calls, and manage appointments and bookings. Maintain organized records and support day-to-day administrative activities.

Customer Service Frontdesk Phone Support Administrative Support Appointment Scheduling Record keeping

Customer Service Representative

IdeasGo Events

Jan 2022 - Dec 2024 (2 years 11 months)

Provided customer service before, during, and after events, responding to enquiries and resolving concerns. Coordinated with team members to ensure timely assistance and managed multiple requests in busy environments.

Customer Service Event Coordination Communication Skills Problem Solving Teamwork

Receptionist

Pepsi Beverage Company

Jan 2018 - Dec 2020 (2 years 11 months)

Welcomed visitors and directed enquiries, answered calls, and provided administrative support. Maintained a professional front-desk environment and assisted with coordinating visitors and appointments.

Customer Service Reception Frontdesk Phone Support Administrative Support Communication Skills Appointment Coordination