Cheyenne Aguilera

Managed the processing of account service requests such as opening of new accounts with Charles Schwab, initiation of asset transfers, withdrawal requests and account updates. Served as point-of-contact for alternative investments and issue resolution for financial advisors and clients. Created and implemented effective tracking process to monitor all Alternative Investments. Assist management wit

Managed staff of 20 to meet departments overall achievement of cash targets, account receivable goals, and quality and productivity measures. Maintains current knowledge of regulation, state laws, and insurance requirements for the healthcare services provided in the hospitals. Consistently monitors collections by payer requirements to ensure maximum reimbursement. Monitors reports and key perform

Supervised and provided leadership, direction and administration of all aspects of insurance collections for a team of 10 people. Provided tracking and communication to leadership regarding employee/counseling issues, staffing, time and attendance, productivity and quality. Proven ability to meet delivery deadlines regularly while providing immediate feedback on forecasted volumes and metrics. Con

Researched patient accounts to identify and resolve issues: insurance denials for lack of pre-authorization/CPT issues/medical necessity etc., wrong contractual adjustments or payer plans loaded, or low paid claims etc. Created and submit appeals to payers and adjustments requests with the appropriate documentation. Managed personal queue, email requests, and multiple reports to ensure worked effi

Analyzed technical processes, emulation failures and inventory issues in Patient Financial Services. Audited accounts in error locations and problem solved resolution to allow appropriate movement through the account. Created new workflows within the system and updated broken workflows. Effective solution-based communications with both process driven co-workers and operational clients on a daily b

Supervised and provided leadership, direction and administration of all aspects of Inquiry Resolution Department for a team of 15 people. Provided tracking and communication to HR and leadership regarding employee/counseling issues, staffing, FMLA, Worker’s Compensation, mid–year and yearly reviews, employee evaluations, time and attendance, productivity and quality. Managed employees in multiple

Took incoming patient complaints, advising patients how to file disputes and providing well informed, proficient and empathetic customer care and support. Maintained and obtained State Regulation and Guidelines when applicable. Processed credit deletions and manual credit updates in accordance with Credit Reporting agency guidelines and requirements. Provided an expedient, detail-oriented approach