Chelsy Greenman

I’m a Program Manager focused on Strategy and Operations, turning fragmented customer and business data into clear reporting, dashboards, and decision-ready insights. I lead cross-functional initiative execution and make operating models work—especially through alignment, intake design, and measurable outcomes.

At Sekisui House US Holdings, I lead post-merger reporting integration across 5 brands and 23 divisions, consolidating 50+ fragmented reports into a unified suite for the chief customer officer and leaders below. I align metric definitions across legacy and acquired brands where customer data, terminology, and reporting standards were misaligned across Marketing and Insights.

I also strengthen how teams operate: I built an internal intake system from scratch, saving 8 hours per week and cutting SLA turnaround by 3 days. In addition, I drove 100% division adoption of Customerization migration from Excel to Carto (up from 75%), while preparing executive briefings and board-ready reporting covering initiative status, risks, and recommendations.

Previously, I managed 6+ concurrent analytics programs for agency clients, delivering Tableau dashboards that cut client reporting time by 6 hours per month and translating data into stakeholder recommendations. Earlier, as a Business Intelligence Analyst, I maintained analytics continuity through a SaaS acquisition and defined KPIs from 6 years of data, contributing to a 10% revenue increase and a 12% lift in conversion; in HR Analytics, I reduced ad-hoc requests by 20% and built onboarding programs with 95% satisfaction. I bring an MBA background and a practical, value-led mindset to every program, with a strong emphasis on AI integration into operating workflows.